Loss Prevention & Guest Experience Leader

Ross Stores; Austin (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Ross Stores is seeking a Security Specialist in Austin, Texas, who will provide a visible presence at store entrances and exits, monitor for theft indicators, and ensure a safe environment for customers and associates. Candidates should possess strong communication and customer service skills, have a high school diploma or equivalent, and preferably have retail supervisory and loss prevention training, along with an active security guard license. The role involves maintaining safety protocols and supporting loss prevention initiatives.

Qualifications

• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active security guard license preferred.

Responsibilities

• Provides a visible presence at store entrances and exits.
• Monitors the sales floor for suspicious behavior.
• Trains and educates associates on shortage reduction initiatives.

Skills

Strong communication skills

Excellent customer service skills

Ability to build and maintain relationships

Ability to resolve conflict

Education

High school education or equivalent

AA degree preferred

Job description

Ross Stores is seeking a Security Specialist in Austin, Texas, who will provide a visible presence at store entrances and exits, monitor for theft indicators, and ensure a safe environment for customers and associates. Candidates should possess strong communication and customer service skills, have a high school diploma or equivalent, and preferably have retail supervisory and loss prevention training, along with an active security guard license. The role involves maintaining safety protocols and supporting loss prevention initiatives.