Loss Prevention & Guest Experience Leader

Ross Stores; Grand Prairie (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Ross Stores is seeking a Security Specialist in Grand Prairie, Texas. This role involves providing a visible presence at entrances, greeting customers, and monitoring for theft. Key requirements include strong communication skills, a high school diploma (AA preferred), and experience in retail or loss prevention. The position emphasizes a secure store environment and excellent customer service skills. Candidates should be able to effectively collaborate with the store team to reduce operational shortages.

Qualifications

• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active security guard license preferred.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Greet customers and monitor for suspicious behavior.
• Support loss prevention initiatives and minimize operational shortage.
• Educate associates on shortage reduction initiatives.
• Maintain a professional appearance per company dress code.

Skills

Strong communication skills

Excellent customer service skills

Ability to build and maintain relationships

Conflict resolution

Education

High school education or equivalent

AA degree preferred

Job description

Ross Stores is seeking a Security Specialist in Grand Prairie, Texas. This role involves providing a visible presence at entrances, greeting customers, and monitoring for theft. Key requirements include strong communication skills, a high school diploma (AA preferred), and experience in retail or loss prevention. The position emphasizes a secure store environment and excellent customer service skills. Candidates should be able to effectively collaborate with the store team to reduce operational shortages.