Loss Prevention Agent

El Capitan Canyon; Goleta (CA); On-site; USD 29,000 - 36,000; Part time

Job summary

El Capitan Canyon in Goleta, CA is seeking Overnight Security Agents to assist with arrivals after hours, monitor for unregistered guests, and maintain guest safety with excellent service. Shifts run 9pm–6am.

Duties include guest interactions, escorting guests, reporting issues to Resort Manager, and basic admin tasks like package receipt. Requires High School Diploma or GED, valid driver’s license, good communication, and ability to lift 25 pounds; background checks apply.

Qualifications

• High School Diploma or GED is required.
• Valid driver’s license is required.
• Good verbal and written communication skills are required.
• Reasonable computer proficiency, including the ability to use email and the internet.
• Strong organizational and customer service skills are required.
• Flexibility to respond to resort needs during non-business hours.
• Ability to lift at least 25 pounds.
• Ability to read maps and follow directions.
• Hard-working, dependable, and willing to take direction.

Responsibilities

• Greet visitors, vendors, and contractors, directing them to their destinations.
• Obtain names and information from guests entering the resort.
• Answer telephones courteously, relaying information to appropriate channels.
• Handle guest questions, complaints, and concerns directly or escalade to the appropriate department.
• Escort guests, deliver provisions to cabins, and monitor resort amenities for unregistered guests or issues requiring attention.
• Conduct routine checks of guest sites, noting deficiencies or maintenance issues.
• Assist with noise complaints, parking enforcement, and other security responsibilities.
• Monitor and report unusual occurrences, ensuring safety procedures are followed.
• Receive and track packages and mail for resort operations.
• Tag vehicles for removal by the owner at unrented transient sites.
• Communicate all issues and concerns to the Guest Services Manager and Resort Manager.
• Perform other tasks as assigned to ensure the smooth operation of the resort.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Flexibility

Education

High School Diploma or GED

Tools

Email

Internet

Job description

Overnight Security Agents assist with arrivals after normal business hours, communicate all issues and concerns to the Resort Manager, and monitor security at the resort for unregistered guests, guest parking or other issues requiring attention all while providing excellent customer service.

This is an overnight position with shifts that vary from 9pm-6am.

Guest Interaction & Communication

• Greet visitors, vendors, and contractors, directing them to their destinations.
• Obtain names and information from guests entering the resort.
• Answer telephones courteously, relaying information to appropriate channels.
• Handle guest questions, complaints, and concerns directly or escalade to the appropriate department.

Resort Oversight

• Drive the property to escort guests, deliver provisions to cabins, and monitor resort amenities for unregistered guests or issues requiring attention.
• Conduct routine checks of guest sites, noting deficiencies or maintenance issues, such as water, sewer, or parking problems.
• Assist with noise complaints, parking enforcement, and other security responsibilities.
• Monitor and report unusual occurrences, ensuring safety procedures are followed.

Administrative & Operational Support

• Receive and track packages and mail for resort operations.
• Tag vehicles for removal by the owner at unrented transient sites.
• Communicate all issues and concerns to the Guest Services Manager and Resort Manager.

Other Duties

• Perform other tasks as assigned to ensure the smooth operation of the resort.

Requirements

• High School Diploma or GED.
• Valid driver’s license.
• Good verbal and written communication skills.
• Reasonable computer proficiency, including the ability to use email and the internet.
• Strong organizational and customer service skills.
• Flexibility to respond to resort needs during non-business hours.
• Ability to lift at least 25 pounds.
• Ability to read maps and follow directions.
• Hard-working, dependable, and willing to take direction.

EOE

We are a drug free workplace. Pre-employment background assessment required.

Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

• Hourly Rate: $22.50
• Remote: No
• Housing Provided: No