Loss Prevention Agent

EOS; Goleta (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

EOS is seeking Overnight Security Agents to monitor the resort, assist arrivals after hours, and ensure safety for guests and staff. You will greet visitors, manage guest questions, and communicate issues to the Resort Manager while delivering excellent customer service.

The role requires a High School Diploma or GED, valid driver's license, strong communication, and the ability to lift 25 pounds. Shifts run 9pm–6am, with duties across guest interaction, security monitoring, and administrative

Qualifications

• High school diploma or GED required.
• Valid driver's license required.
• Ability to lift up to 25 pounds.
• Strong verbal and written communication skills.

Responsibilities

• Greet visitors, escort guests, and direct vendors to destinations.
• Monitor resort for unregistered guests and address issues per procedures.
• Handle guest questions and complaints or escalate to the appropriate department.
• Perform administrative tasks and support guest services as needed.

Skills

Communication skills

Driver's license

Computer literacy

Customer service

Organizational skills

Flexibility

Physical stamina

Map reading

Coachability

Education

High School Diploma or GED

Job description

Overnight Security Agents assist with arrivals after normal business hours, communicate all issues and concerns to the Resort Manager, and monitor security at the resort for unregistered guests, guest parking or other issues requiring attention all while providing excellent customer service. This is an overnight position with shifts that vary from 9pm-6am.

Guest Interaction & Communication

• Greet visitors, vendors, and contractors, directing them to their destinations.
• Obtain names and information from guests entering the resort.
• Answer telephones courteously, relaying information to appropriate channels.
• Handle guest questions, complaints, and concerns directly or elevate to the appropriate department.

Resort Oversight

• Drive the property to escort guests, deliver provisions to cabins, and monitor resort amenities for unregistered guests or issues requiring attention.
• Conduct routine checks of guest sites, noting deficiencies or maintenance issues, such as water, sewer, or parking problems.
• Assist with noise complaints, parking enforcement, and other security responsibilities.
• Monitor and report unusual occurrences, ensuring safety procedures are followed.

Administrative & Operational Support

• Receive and track packages and mail for resort operations.
• Tag vehicles for removal by the owner at unrented transient sites.
• Communicate all issues and concerns to the Guest Services Manager and Resort Manager.

Other Duties

• Perform other tasks as assigned to ensure the smooth operation of the resort.

Requirements

• High School Diploma or GED.
• Valid driver's license.
• Good verbal and written communication skills.
• Reasonable computer proficiency, including the ability to use email and the internet.
• Strong organizational and customer service skills.
• Flexibility to respond to resort needs during non-business hours.
• Ability to lift at least 25 pounds.
• Ability to read maps and follow directions.
• Hard-working, dependable, and willing to take direction.

EOE

We are a drug free workplace. Pre-employment background assessment required.

Hourly Rate: $22.50

Remote: No

Housing Provided: No