LOSS PREV/CUSTOMER ENGAGEMENT SPEC

Kroger Family of Companies; Anchorage (AK); On-site; USD 20,664 - 27,552; Full time

Job summary

Kroger Family of Companies is hiring for a customer service position in Anchorage, Alaska. The role entails providing excellent customer service, assisting with electronic surveillance device deactivation, and ensuring store safety. Applicants must possess at least a High School Diploma or GED and show strong attention to detail and critical thinking skills. Other desired qualifications include the ability to speak a second language and familiarity with Kroger's internal policies. The position emphasizes flexibility in scheduling.

Qualifications

• Strong attention to detail is crucial.
• Ability to work under time constraints is necessary.
• Confidentiality and discretion are important.

Responsibilities

• Provide customer service and acknowledge customers entering the store.
• Assist with deactivating surveillance devices.
• Report suspicious behavior to the appropriate authorities.
• Respond to activations of EAS systems.

Skills

Strong attention to detail

Critical thinking skills

Ability to work in a fast-paced environment

Maintain confidentiality

Education

High School Diploma or GED

Job description

Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Acknowledge customers in a friendly manner as they enter and exit the store
• Maneuver in the store's entry and exit areas
• Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed
• Respond to activations of Electronic Article Surveillance (EAS) systems
• Assist customers with deactivation of EAS devices
• Answer customer questions concerning the location of items or sections within the store
• Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
• Assist customers with bascarts that may lock up with Purcheck
• Report safety concerns to supervisor
• Comply with corporate policies and promote/follow company initiatives
• Maintain flexibility to work any shift
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Minimum *

• High School Diploma or GED
• Strong attention to detail
• Demonstrated ability to maintain confidentiality and protect sensitive information
• Ability to work in a fast-paced environment
• Ability to work within strict time frames/resolute deadlines
• Strong critical thinking skills, attention to detail and ability to draw conclusions

Desired *

• Ability to speak a second language
• Knowledge of Kroger policies, procedures, and organizational structure

$0 - $0 per hour