CUSTOMER SVC/CLERK

Krogerdc; Thornton (CO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Affordable healthcare coverage

Flexible scheduling with paid time off

Free counseling and financial coaching

Associate discounts on purchases

$21,000 in tuition reimbursement

Career growth opportunities

Job summary

Krogerdc is seeking a dedicated individual for a customer-facing role in Thornton, Colorado. The ideal candidate will deliver excellent customer service, support team operations, and ensure a positive shopping experience. Responsibilities include overseeing daily front-end tasks and training associates to uphold company standards.

This position requires a High School Diploma or GED and effective interpersonal skills. Enjoy benefits like flexible scheduling, healthcare coverage, discounts, and educational support to help you thrive.

Qualifications

• High School Diploma or GED.
• 6 months related experience or training.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgment/decision-making skills.
• Friendly, approachable/outgoing demeanor/team player.
• Ability to work in a fast-paced environment.
• Good oral and written communication skills.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction.
• Provide friendly and efficient customer service.
• Greet customers and assist them in the store.
• Oversee front end operations to meet sales goals.
• Train associates on front end policies and procedures.
• Comply with food safety and sanitation regulations.

Skills

Effective interpersonal and customer service skills

Good math skills

Sound judgement/decision making skills

Friendly demeanor/team player

Ability to work in a fast paced environment

Good oral and written communication skills

Education

High School Diploma or GED

Tools

Microsoft Office Word

Microsoft Office Excel

Job description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
• Determine work priorities and task lists to consistently maintain adequate front end conditions
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
• Communicate pricing and signage discrepancies to the pricing coordinator
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High School Diploma or GED
• 6 months related experience or training; or equivalent combination of education or experience
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply and divide)
• Sound judgement/decision making skills
• Friendly, approachable/outgoing demeanor/team player
• Ability to work in a fast paced environment
• Good oral and written communication skills

Desired

• Familiar with Microsoft Office Word and Excel

Job Info

• Job Identification 201004
• Job Category Store Operations
• Posting Date 06/18/2026, 09:34 AM

Benefits

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.