FRONT END/UTILITY CLERK

The Kroger Co.; Ferndale (MI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program

Financial tools & coaching

Associate discounts

Tuition reimbursement

Training & career growth

Job summary

The Kroger Co. is hiring to create outstanding customer experiences and maintain a safe, clean environment. This role emphasizes Customer 1st service and adherence to core values of respect, honesty, integrity, diversity, inclusion and safety.

As part of the team, you’ll promote trust among associates, help customers, and uphold safety measures across store operations while supporting a welcoming atmosphere and quality product knowledge.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Basic knowledge of electronics and electricity.
• Retail experience.
• Second language (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain knowledge of products and respond to questions and make product suggestions.
• Clean up spills and collect trash inside store and parking lot.
• Maintain department and other areas clean.
• Display a positive attitude.
• Reinforce safety programs by following procedures and identifying unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents.
• Report safety risks or illegal activity.
• Collaborate with team to encourage teamwork.
• Adhere to laws and company guidelines.
• Perform essential functions with or without accommodation.

Skills

Ability to handle stressful situations

Effective communication

Job description

Job Description: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products
• Clean up spills as needed, collect and pick up trash inside store and parking lot
• Maintain cleanliness of department and other areas assigned
• Display a positive attitude
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity, including robbery, theft or fraud
• Collaborate with team members to encourage teamwork
• Adhere to all local, state and federal laws, and company guidelines
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Qualifications

• Ability to handle stressful situations
• Effective communication skills

Desired Qualifications

• Basic knowledge of electronics and electricity
• Retail experience
• Second language (speaking, reading and/or writing)

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We’ll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!