Loss Mitigation Team Lead

newrez; Tempe (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement plan with employer

Paid Maternity Leave/Parental Bonding

Tuition & Certification reimbursement

Job summary

Newrez in Tempe, AZ is seeking a Loss Mitigation Supervisor to oversee a team of specialists focused on minimizing losses on delinquent mortgages by following investor guidelines and company policy. You will mentor staff, analyze financial statements and credit reports, monitor performance, deliver training, and ensure compliance while driving process improvements.

Applicants should have 6+ years in Loss Mitigation, 2–4 years of supervision, and strong analytical, negotiation, and communication

Qualifications

• Proficient in Microsoft Word and Excel.
• Excellence in consulting and advising customers via telephone and written communication.
• Understanding of mortgage lending and servicing.

Responsibilities

• Provide guidance and leadership for management and staff.
• Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Supervises the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to approve the appropriate resolution for the customer.
• Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly.
• Oversees and facilitates the training of new employees.
• Maintains training and support materials for the Loss Mitigation Specialist job.
• Maintain process and procedure documentation for the Loss Mitigation team, create process and procedure documentation where it does not currently exist.
• Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approval a Loss Mitigation Workout.
• Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists.
• Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
• Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.
• Schedules and monitors of all employee time records.
• Ensures compliance with company policies and procedures.
• Undertakes special projects related to departmental activities.
• Performs related duties as assigned by management.

Skills

Microsoft Word

Microsoft Excel

Customer consulting

Mortgage knowledge

Attention to detail

Negotiation

Time management

Independent work

Analytical thinking

Overtime availability

Education

High school diploma or equivalent

Bachelor's degree

Job description

Newrez in Tempe, AZ is seeking a Loss Mitigation Supervisor to oversee a team of specialists focused on minimizing losses on delinquent mortgages by following investor guidelines and company policy. You will mentor staff, analyze financial statements and credit reports, monitor performance, deliver training, and ensure compliance while driving process improvements.

Applicants should have 6+ years in Loss Mitigation, 2–4 years of supervision, and strong analytical, negotiation, and communication