Supervisor - Loss Mitigation

newrez

Tempe (AZ)

On-site

USD 70,000 - 90,000

Full time

7 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement plan with employer

Paid Maternity Leave/Parental Bonding

Tuition & Certification reimbursement

Job summary

Newrez in Tempe, AZ is seeking a Loss Mitigation Supervisor to oversee a team of specialists focused on minimizing losses on delinquent mortgages by following investor guidelines and company policy. You will mentor staff, analyze financial statements and credit reports, monitor performance, deliver training, and ensure compliance while driving process improvements.

Applicants should have 6+ years in Loss Mitigation, 2–4 years of supervision, and strong analytical, negotiation, and communication

Qualifications

Proficient in Microsoft Word and Excel.
Excellence in consulting and advising customers via telephone and written communication.
Understanding of mortgage lending and servicing.

Responsibilities

Provide guidance and leadership for management and staff.
Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
Supervises the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to approve the appropriate resolution for the customer.
Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly.
Oversees and facilitates the training of new employees.
Maintains training and support materials for the Loss Mitigation Specialist job.
Maintain process and procedure documentation for the Loss Mitigation team, create process and procedure documentation where it does not currently exist.
Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approval a Loss Mitigation Workout.
Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists.
Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.
Schedules and monitors of all employee time records.
Ensures compliance with company policies and procedures.
Undertakes special projects related to departmental activities.
Performs related duties as assigned by management.

Skills

Microsoft Word

Microsoft Excel

Customer consulting

Mortgage knowledge

Attention to detail

Negotiation

Time management

Independent work

Analytical thinking

Overtime availability

Education

High school diploma or equivalent

Bachelor's degree

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

Supervises a team of Loss Mitigation Specialists to minimize losses on delinquent mortgages by working according to investor guidelines.

Principal Duties

Provide guidance and leadership for management and staff.

Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.

Supervises the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to approve the appropriate resolution for the customer.

Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly.

Oversees and facilitates the training of new employees.

Maintains training and support materials for the Loss Mitigation Specialist job.

Maintain process and procedure documentation for the Loss Mitigation team, create process and procedure documentation where it does not currently exist.

Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approval a Loss Mitigation Workout.

Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists.

Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.

Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.

Schedules and monitors of all employee time records.

Ensures compliance with company policies and procedures.

Undertakes special projects related to departmental activities.

Performs related duties as assigned by management.

Education and Experience Requirements

High school diploma or equivalent, required.

Bachelor's degree, preferred.

6+ years' Loss Mitigation experience.

2-4 years supervisory experience.

Knowledge, Skill, and Ability Requirements

Proficient in Microsoft Word and Excel.

Excellence in consulting and advising customers via telephone and written communication.

A basic understanding of Collections. Foreclosure, Bankruptcy and REO is required.

Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies.

Demonstrated strong skill set for organization and attention to detail.

Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines.

Self-Motivated. Ability to work independently with minimal supervision.

Strong analytical, problem solving and mathematical skills to be used to improve team performance.

Ability to work overtime as needed.

Understanding of mortgage lending and servicing.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits :