Senior Mortgage Sales Leader — Coach a High-Performance Team

Newrez; Tempe (AZ); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account with employer

401(k) Retirement plan with employer-m

Paid Maternity Leave/Parental Bonding/

Tuition & Certification reimbursement

Employee Mortgage Loan Program

Newrez Employee Emergency and Disaster

Job summary

Newrez in Tempe, AZ is seeking a Senior Sales Manager to lead a team of mortgage loan originators in a high-volume call center. You will guide coaching, production forecasts, and compliance while shaping best-in-class client experiences.

The role emphasizes recruitment, mentorship, cross-functional collaboration with operations, and strategic initiatives. On-site position requiring strong leadership, industry knowledge, and a commitment to ethical, high-quality service.

Qualifications

• 6-8 years Loan Consultant experience.
• Minimum 5 years in the mortgage industry.
• Minimum 6 months in a Newrez management or senior leadership role.
• Proven success mentoring, coaching, and elevating Mortgage Consultants.
• Experience in call-center or high-volume phone/internet sales environments.

Responsibilities

• Manage loan originator performance, motivation, scheduling, training, and policy adherence.
• Conduct advanced coaching sessions, call reviews, and skill development workshops.
• Set clear expectations around sales activities, client engagement, and conversion standards.
• Drive a high-performance culture rooted in accountability, ethics, and excellence.
• Review team and personal pipelines daily/weekly to ensure production targets are met.
• Maintain personal loan production as assigned.
• Ensure accurate forecasting, disciplined follow-up, and strong file quality.
• Ensure all loan presentations, terms, and rates align with Newrez and regulatory guidelines.
• Maintain full adherence to Newrez Code of Conduct.
• Conduct periodic compliance audits and reinforce best practices.
• Resolve escalated customer concerns quickly and professionally.
• Coach loan originators on communication standards and expectation-setting.
• Recruit, interview, and select high-quality mortgage loan originators.
• Mentor developing talent and support succession planning.
• Deliver structured onboarding and training sessions.
• Partner with Operations to ensure production flow, quality, and efficiency.
• Work with Regional leadership to support team and center-wide objectives.

Skills

Leadership presence

Advanced coaching

Time management

Data-driven decisions

Excellent communication

Delegation with accountability

Job description

Newrez in Tempe, AZ is seeking a Senior Sales Manager to lead a team of mortgage loan originators in a high-volume call center. You will guide coaching, production forecasts, and compliance while shaping best-in-class client experiences.

The role emphasizes recruitment, mentorship, cross-functional collaboration with operations, and strategic initiatives. On-site position requiring strong leadership, industry knowledge, and a commitment to ethical, high-quality service.