Loss Mitigation & Collections Specialist

Latino-Community-Credit-Union; North Carolina; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employer-paid medical insurance

401(k) plan with company match

Employer-paid life and disability plan

Generous paid time off

Job summary

Latino Community Credit Union is seeking a Loss Mitigation Associate - Collections to manage delinquency for Mortgage, real estate, consumer loans, and credit cards. You will support policies, generate delinquency letters, and conduct collection calls while ensuring regulatory compliance.

Position requires 0–1 year related experience, bilingual Spanish/English proficiency, and strong MS Office skills. The role offers competitive pay, medical, 401(k) with match, life/disability coverage, and

Qualifications

• High School diploma and 0–1 years related/office experience preferred.
• Excellent verbal and written communication in Spanish and English.
• Proficiency in Microsoft Office and other computer software.
• Proficiency in using collection systems and generating reports.
• Excellent organizational and administrative skills.
• Ability to handle sensitive and confidential information.
• Previous experience in a similar role is preferred.

Responsibilities

• Understand and follow loss mitigation policies for various loan types.
• Develop delinquency controls, letters, and calls for collections.
• Document collection efforts and maintain accurate records in systems.
• Respond to payment inquiries and delinquent account questions.
• Supervise sending of payment advisories and correct errors promptly.
• Provide members with clear explanations of loan status.
• Follow up on delinquent loans and pursue payments as needed.
• Maintain notes and scanned documents for court or regulator review.
• Perform other administrative duties as needed.

Skills

Spanish-English bilingual

Microsoft Office

Collection systems

Documentation & records

Attention to detail

Education

High School diploma

Tools

CRM software

Email & office software

Job description

Latino Community Credit Union is seeking a Loss Mitigation Associate - Collections to manage delinquency for Mortgage, real estate, consumer loans, and credit cards. You will support policies, generate delinquency letters, and conduct collection calls while ensuring regulatory compliance.

Position requires 0–1 year related experience, bilingual Spanish/English proficiency, and strong MS Office skills. The role offers competitive pay, medical, 401(k) with match, life/disability coverage, and