LOS ANGELES SENDER CITY SPECIALIST

Sender One Service; Los Angeles (CA); On-site; USD 25,000 - 27,000; Part time

Job summary

Sender City in Los Angeles, CA is seeking a part-time Sender City Specialist to welcome guests, guide climbing sessions, and manage party experiences at the climbing center.

You will provide product knowledge of Pro Shop offerings, ensure safety, and assist front desk; lifting up to 30 lbs required. Weekend availability preferred. The role emphasizes customer service and teamwork in a dynamic family-friendly environment.

Qualifications

• Passionate about climbing and working with guests of all ages.
• Friendly and outgoing personality with a willingness to assist others.
• Ability to lift and carry up to 30 lbs.
• Willingness to work weekends and multiple shifts.

Responsibilities

• Create memorable experiences and provide excellent customer service.
• Host and support parties as Party Lead.
• Provide information on Pro Shop products and gym offerings.
• Educate guests on safety and use of climbing gear and auto-belay systems.
• Ensure video orientation is watched and guide guests through their session.

Skills

Customer service

Climbing instruction

Team player

Safety awareness

Tools

Google Suite

Rock Gym Pro

Basecamp

Job description

Job Details: Job Location: SENDER ONE LAX - LOS ANGELES, CA 90045, Position Type: Part Time, Salary Range: $18.50 - $19.50 Hourly, Wage Scale:

$18.50 - $19.50

Overview:

A Sender City Specialist is someone who is passionate to share climbing with guests of all ages through Sender City’s interactive climbing center.

Responsibilities:

• Create memorable experiences and build connections by providing excellent customer service to all guests;
• Host a fun and engaging party as the Party Lead by assisting the Party Hosts and their guests;
• Provide information and product knowledge of Pro Shop products and gym offerings;
• Build confidence and provide reassurance for our Sender City guests when climbing;
• Educate and manage the inherent risks involved in climbing with all Sender City participants and guests including, but not limited to, the use of climbing gear (harness and helmet), the autobelay system, and climbing apparatuses;
• Ensure all Sender City participants and guests watch the video orientation in the briefing room and provide guidance navigating Sender City throughout their session;
• Ability to lift and carry a minimum of 30lbs;
• Assist the Customer Experience team at the front desk, if needed;
• Take initiative to help the team progress to our shared purpose - discover ourselves and connect with others through climbing.

PROFILE & Experience:: Profile:

• Passionate about climbing, working with kids, and instructing;
• Friendly and outgoing personality;
• Ability to harness imagination and find novel approaches to shared responsibilities;
• Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner;
• Provide support to fellow team members, share ideas, and earn trust;
• Take initiative and have the drive to grow professionally.

Industry Experience:

• First Aid/CPR certified;
• Top rope climbing experience preferred;
• Experience working with kids;
• Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.;
• Knowledge of Rock Gym Pro software;
• Knowledge of Basecamp;
• Experience coaching and instructing.

Time Commitment:

• Must be fully available to work at least one weekend day per work week (Sun - Sat);
• Must be able to work a minimum of 16 hours or 2 shifts per work week (Sun - Sat);
• Must be available at least 30 minutes prior to the start of the first Sender City session and at least 30 minutes after the last Sender City session on the days available to work.