Climbing Gym: Customer Experience Specialist (Part-Time)

Sender One Service; Santa Ana (CA); On-site; USD 29,000 - 30,000; Part time

Job summary

Sender One Service in Santa Ana, CA is seeking a part-time Customer Experience Specialist. The role focuses on delivering outstanding guest experiences, leading beginner climbing courses, and maintaining safety with belay tests.

Expect involvement with reservations, memberships, and events across Sender One and Sender City locations. The position requires weekend availability, ability to lift 50 lbs, and strong product knowledge of gym offerings.

Qualifications

• Customer service experience with guests and members.
• Ability to lift and carry up to 50 lbs.
• First Aid/CPR certified.

Responsibilities

• Provide excellent customer service to all guests to create memorable climbing experiences.
• Lead introduction climbing courses and administer top rope belay tests.
• Assist with check-in/out and support sales goals.

Job description

Sender One Service in Santa Ana, CA is seeking a part-time Customer Experience Specialist. The role focuses on delivering outstanding guest experiences, leading beginner climbing courses, and maintaining safety with belay tests.

Expect involvement with reservations, memberships, and events across Sender One and Sender City locations. The position requires weekend availability, ability to lift 50 lbs, and strong product knowledge of gym offerings.