ALISO VIEJO CUSTOMER EXPERIENCE SPECIALIST

Sender One Climbing LLC; Aliso Viejo (CA); On-site; USD 29,000 - 30,000; Part time

Job summary

Sender One Climbing LLC in Aliso Viejo, CA is seeking a part-time Customer Experience Specialist to deliver outstanding guest experiences. You'll train guests, guide climbing basics, and support event activities while promoting gym services.

You must lift up to 50 lbs and be comfortable working weekends and busy hours. Experience with climbing, customer service, and basic computer tools is ideal; training will cover safety, belay tests, check-in/out, and cross-team collaboration to help members

Qualifications

• Experience coaching climbers or instructing beginners.
• First Aid/CPR certification is preferred.
• Proficient with Google Suite and gym software.

Responsibilities

• Provide excellent customer service to all guests and members.
• Lead introductory climbing courses, tours, and belay tests.
• Work with kids and adults in Sender City.
• Manage risks involved with climbing and training.
• Assist with check-in/out and achieving sales goals.
• Respond to guest inquiries via email, phone, or in person.
• Collaborate with Programs, Facilities, Marketing and Retail teams.
• Lift and carry a minimum of 50 lbs.

Skills

Customer service

Climbing knowledge

First Aid/CPR

Teamwork

Time management

Adaptability

Feedback mindset

Google Suite

Rock Gym Pro

Basecamp

Tools

Google Suite

Rock Gym Pro

Basecamp

Job description

ALISO VIEJO CUSTOMER EXPERIENCE SPECIALIST# ALISO VIEJO CUSTOMER EXPERIENCE SPECIALISTSENDER ONE ALISO VIEJO - ALISO VIEJO, CA 92656## OverviewSalary Range$21.00 - $22.00 HourlyPosition TypePart Time## JOB DESCRIPTION:**Wage Scale:**$21.00 - $22.00 (Level 1: $21.00 | Level 2: $22.00)**Overview:** A Customer Experience Specialist is someone who is enthusiastic, self-motivated, and proactive. Delivers outstanding customer experiences to new visitors, guests, members, and partners who walk through our doors.**Customer Experience Specialist,** **Level 1** **Responsibilities:*** Provide excellent customer service to all guests at Sender One and Sender City to create memorable climbing experiences;* Have a high level of product knowledge of gym offerings including but not limited to Day Use, Multi Day Use, Sender One Memberships, Sender City, Groups & Parties, Programs (adult and youth), Yoga & Fitness, and ongoing community & gym events;* Lead introduction climbing courses, provide orientation tours, and administer top rope belay test;* Work with kids and adults in Sender City;* Manage the inherent risks involved with climbing & training;* Assist all members and guests with the check in and out process;* Assist the team to meet sales goals set by the leadership team;* Respond to guest inquiries via email, phone, or in-person in a timely, friendly and efficient manner;* Assist and communicate with fellow team members and other departments such as Programs, Facilities, Groups & Parties, Marketing, Retail, and Route Setting wherever necessary;* Ability to lift and carry a minimum of 50 lbs.;* Have a basic understanding and ability to assist with Pro Shop products;* Complete department & operations checklist(s) in a timely manner;* Take initiative to help the team progress to our shared purpose - discover ourselves and connect with others through climbing;* Additional Operational duties as assigned and within Customer Experience purview.**Customer Experience Specialist,** **Level 2** **Responsibilities (In Addition To Level 1 Responsibilities):*** Independently Party Lead weekday and/or weekend groups & parties events;* Independently administer lead climbing and belay checks in accordance with Sender One’s policies & procedures.## PROFILE & EXPERIENCE:**Profile:*** Passionate about climbing, working with kids, and instructing;* Maintain an optimistic outlook during peak & non-peak hours and consistently offer excellent customer experiences;* Excellent at risk and time management;* Maintain an optimistic outlook during peak & non-peak hours and consistently offer excellent customer experiences;* Ability to harness imagination and find novel approaches to shared responsibilities;* Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end;* Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner;* Work with a team, provide support to fellow team members, share ideas, and earn trust;* Take initiative and have the drive to grow professionally.**Industry Experience:*** First Aid/CPR certified;* Top rope & lead belay and climbing experience;* Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.;* Knowledge of Rock Gym Pro software;* Knowledge of Basecamp;* Experience coaching and instructing.**Time Commitment:*** Must be fully available to work at least one weekend day per work week (Sun - Sat);* Must be able to work a minimum of 16 hours or 2 shifts per work week (Sun - Sat);* Must be able to attend the Mandatory All Staff meetings.