London IT Specialist — On-Site Support & Security

Chainguard; United States; À distance; USD 53 000 - 79 000; Plein temps

Avantages offerts par ce poste

London office on-site

Collaborative team environment

Résumé du poste

Chainguard in London seeks an IT Specialist to ensure smooth IT operations and support Chainguardians across time zones. You will manage and troubleshoot diverse IT systems, enforce security best practices, and collaborate with internal stakeholders.

The role requires strong communication, self-discipline, and hands-on experience with MacOS, Linux, and MDM. You will be part of a growing team and occasionally travel to support global hardware deployments.

Qualifications

• Experience delivering IT support in a fast-paced environment.
• Proficient with MacOS and Linux operating systems.
• Strong written and verbal communication for technical and non-technical audiences.

Responsabilités

• Provide frontline IT support for Chainguard employees across time zones.
• Maintain and troubleshoot office IT infrastructure, including network and A/V in London.
• Coordinate with vendors to order, ship, and manage hardware globally; act as local contact for London vendors.
• Handle employee lifecycle tasks such as onboarding with tools, systems, and hardware, in collaboration with HR/Recruiting.
• Triage IT requests via ticketing system, email, or Slack; determine severity and escalate when needed.
• Provide on-call IT support, including some holidays.

Connaissances

IT Support experience

MacOS & Linux

Strong communication

Self-motivated

Travel availability

On-site London availability

Outils

Neat Hardware

Ticketing system

Description du poste

Chainguard in London seeks an IT Specialist to ensure smooth IT operations and support Chainguardians across time zones. You will manage and troubleshoot diverse IT systems, enforce security best practices, and collaborate with internal stakeholders.

The role requires strong communication, self-discipline, and hands-on experience with MacOS, Linux, and MDM. You will be part of a growing team and occasionally travel to support global hardware deployments.