Hybrid IT Specialist — Global Support & Security

Remote Worker LTD.; United States; Remote; USD 63,000 - 74,000; Full time

Benefits offered by this job

Remote-First Culture

Stock options

Health Insurance

Flexible Time Off

Parental Leave (18 weeks)

Job summary

Chainguard in London is seeking an IT Specialist to ensure smooth operation of our IT infrastructure and provide empathetic, prompt support to employees across time zones.

You will be the on-site contact for our London office, manage hardware lifecycle, work with vendors worldwide, and collaborate with HR/Recruiting to onboard new Chainguardians, while upholding security best practices and strong communication with technical and non-technical audiences.

Qualifications

• Experience in IT Support, ideally at a remote or startup environment.
• Experience with MacOS and Linux.
• Experience with mobile device management (MDM).
• Experience configuring and troubleshooting with Neat Hardware.
• A strong understanding of IT Security best practices.
• Excellent written and verbal communication skills with both technical and non-technical audiences.
• Some travel required.
• Ability to be in our London office 2 days a week (near Farringdon station).

Responsibilities

• Prioritize excellent customer service to employees; quick response and proper and accurate feedback on technical problems.
• Be our on-site support for our London office by maintaining our network, A/V, and supporting/troubleshooting our IT assets.
• Work with vendors to order, manage, and ship hardware worldwide, and serve as the local point of contact for London-based vendors.
• Manage employee lifecycle through onboarding new Chainguardians with tools, systems, and hardware, collaborating closely with Chainguard's HR/Recruiting team.
• Receive requests through the IT ticketing system, via email, or Slack for assistance on computer-related problems including hardware, software, peripheral, and related equipment; determine severity of problems; troubleshoot, resolve, or escalate to appropriate technical staff as appropriate.
• Provide on-call support (some holidays)

Skills

IT Support

MacOS

Linux

MDM

IT Security

Communication

Travel

London presence

Self-motivation

Team collaboration

Tools

Neat Hardware

Job description

Chainguard in London is seeking an IT Specialist to ensure smooth operation of our IT infrastructure and provide empathetic, prompt support to employees across time zones.

You will be the on-site contact for our London office, manage hardware lifecycle, work with vendors worldwide, and collaborate with HR/Recruiting to onboard new Chainguardians, while upholding security best practices and strong communication with technical and non-technical audiences.