IT Specialist

Remote Worker LTD.; United States; Teletrabalho; USD 63 000 - 74 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-First Culture

Stock options

Health Insurance

Flexible Time Off

Parental Leave (18 weeks)

Resumo da oferta

Chainguard in London is seeking an IT Specialist to ensure smooth operation of our IT infrastructure and provide empathetic, prompt support to employees across time zones.

You will be the on-site contact for our London office, manage hardware lifecycle, work with vendors worldwide, and collaborate with HR/Recruiting to onboard new Chainguardians, while upholding security best practices and strong communication with technical and non-technical audiences.

Qualificações

• Experience in IT Support, ideally at a remote or startup environment.
• Experience with MacOS and Linux.
• Experience with mobile device management (MDM).
• Experience configuring and troubleshooting with Neat Hardware.
• A strong understanding of IT Security best practices.
• Excellent written and verbal communication skills with both technical and non-technical audiences.
• Some travel required.
• Ability to be in our London office 2 days a week (near Farringdon station).

Responsabilidades

• Prioritize excellent customer service to employees; quick response and proper and accurate feedback on technical problems.
• Be our on-site support for our London office by maintaining our network, A/V, and supporting/troubleshooting our IT assets.
• Work with vendors to order, manage, and ship hardware worldwide, and serve as the local point of contact for London-based vendors.
• Manage employee lifecycle through onboarding new Chainguardians with tools, systems, and hardware, collaborating closely with Chainguard's HR/Recruiting team.
• Receive requests through the IT ticketing system, via email, or Slack for assistance on computer-related problems including hardware, software, peripheral, and related equipment; determine severity of problems; troubleshoot, resolve, or escalate to appropriate technical staff as appropriate.
• Provide on-call support (some holidays)

Conhecimentos

IT Support

MacOS

Linux

MDM

IT Security

Communication

Travel

London presence

Self-motivation

Team collaboration

Ferramentas

Neat Hardware

Descrição da oferta de emprego

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role in a nutshell:

As an IT Specialist your role is crucial in ensuring the smooth operation of the company's IT infrastructure and supporting all Chainguardians. You'll be responsible for managing and troubleshooting various IT systems, providing empathetic, detailed, and prompt technical support to employees, implementing/ensuring compliance with security, and collaborating with the entire company. This role requires strong communication skills, self-discipline, and the ability to collaborate effectively with internal stakeholders across many different time zones.

What you’ll do:

• Prioritize excellent customer service to employees; quick response and proper and accurate feedback on technical problems
• Be our on-site support for our London office by maintaining our network, A/V, and supporting/troubleshooting our IT assets
• Work with vendors to order, manage, and ship hardware worldwide, and serve as the local point of contact for London-based vendors
• Manage employee lifecycle through onboarding new Chainguardians with tools, systems, and hardware, collaborating closely with Chainguard's HR/Recruiting team
• Receive requests through the IT ticketing system, via email, or Slack for assistance on computer-related problems including hardware, software, peripheral, and related equipment; determine severity of problems; troubleshoot, resolve, or escape to appropriate technical staff as appropriate
• Provide on-call support (some holidays)

What we're looking for:

• Experience in IT Support, ideally at a remote or startup environment
• Experience with MacOS and Linux
• Experience with mobile device management (MDM)
• Experience configuring and troubleshooting with Neat Hardware
• A strong understanding of IT Security best practices and a desire to improve them
• Excellent written and verbal communication skills with both technical and non-technical audiences
• Some travel required
• Ability to be in our London office 2 days a week (near Farringdon station), with availability to come in daily if ever needed
• Proactively self-motivated and self-starter — comfortable taking action independently with minimal oversight
• Strong ability to cycle between working independently and in a team environment
• Motivated and eager to participate in growing and changing environments (often wearing "many hats")
• An eagerness to grow and build a company that's solving an important problem

Base Salary Range£47,501—£55,665 GBP

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance Chainguard's Global Candidate Privacy Notice.

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