Logistics TMS Administrator

Lactalis USA; Buffalo (NY); On-site; USD 28,000 - 29,000; Full time

Job summary

Lactalis USA in Buffalo, NY is hiring a Logistics TMA Administrator to coordinate transportation scheduling across the US network. You’ll communicate with carriers, customers, and internal teams, using One Network, Ortec, and Excel to ensure timely pickups and deliveries.

We value teamwork, accuracy, and strong customer service. The role offers growth opportunities, a comprehensive benefits package, and a path to advance within a global dairy leader.

Qualifications

• 2+ years in transportation planning or related distribution/transportation.
• Experience with high-volume customer interactions via phone/email is preferred.

Responsibilities

• Answer calls and emails, assist scheduling and status updates.
• Schedule or reschedule pickups and deliveries across the US network.
• Use scheduling tools across Lactalis distribution network (One Network, Ortec, Excel).
• Process scheduling changes due to order changes or past cut-off requests.
• Maintain current scheduling tools with timely and accurate data.
• Travel and/or extended hours may be required.

Skills

Transportation Planning

Customer Service

Phone & Email Support

Education

High School Diploma

Tools

One Network

Ortec

Excel

Job description

Job Type

Full-time

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis USA is currently hiring a Logistics TMA Administrator based in Buffalo NY.

The Transportation Administrator is responsible for scheduling pickup and delivery appointment times for all transportation flows across the US network. This includes excellent interpersonal communication between departmental colleagues, customers, and transportation service providers. Telephone, e-mail, and internet-based software tools are utilized to coordinate appointments, appointment changes, and status updates. In addition, internal and external reporting using Microsoft Word and Microsoft Excel related to transportation planning and transportation execution performance is conducted on a periodic basis. This position requires regular communication and collaboration with departmental colleagues to achieve departmental objectives.

From your STORY to yours

Key responsibilities for this position include:

• Responsible for answering phone calls & emails and providing customer assistance related to scheduling and status'.
• Schedule/Reschedule appointment times for pickups and deliveries across the US distribution network, suppliers, and customers.
• Use of multiple software scheduling tools across the Lactalis' distribution network (One Network) and customers / suppliers.
• Process scheduling changes due to order changes that result from 'past cut-off' requests.
• Actively maintain current scheduling tools (Ortec, OneNetwork, & Excel), with specific emphasis of timely and accurate data maintenance of these tools.
• This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
• Travel and / or extended or off work hours may be required.

Requirements

From your EXPERTISE to ours

Qualified applicants will contribute the following:

• At least 2 years experience with Transportation Planning (appointments, high volume customer interaction) or related distribution / transportation experience.
• Transportation Dispatch (coordination with carriers). Manual experience is acceptable, use of systemic tools is preferred.

Specialized Knowledge

• Knowledge of the United States geography, awareness of transportation and/or warehouse operations is of benefit.

Skills/Abilities

• Intermediate knowledge of Microsoft Word & Excel.
• Excellent verbal communication skills and experience with customer interactions via phone/email is required.

Education

• A minimum of a High School Diploma and preferably some post-secondary education.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affi...

Salary Description

$20.00-$21.50/Hour