Senior Helpdesk Administrator

Lactalis American Group; Buffalo, Northern (NY, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Education Reimbursement

Paid Time Off

Total Rewards Program

Job summary

Lactalis American Group in Buffalo, NY is seeking a Senior Helpdesk Administrator to provide end-user support remotely and desk-side. The role involves responding to help requests, researching and resolving problems, and contributing to datacenter and server operations.

The ideal candidate has 2–3 years of related experience, strong knowledge of Windows systems, Office apps, Citrix, AD/DNS/DHCP, and server environments.

Qualifications

• Two years’ professional experience in a related field or the equivalent in pursuit of a degree.
• Three years’ professional experience in a related field or the equivalent in pursuit of a degree.
• Knowledge of IT systems including Windows workstations and server OS, Office apps, and mobile devices.
• Familiarity with Citrix, AD/DNS/DHCP, backup processes, and basic network concepts.

Responsibilities

• Receive and resolve incoming help requests from end users in a courteous and professional manner, documenting the full lifecycle.
• Prioritize and schedule problem resolution; escalate when needed to experienced technicians.
• Use updates, drivers, knowledge bases, and forums to aid problem resolution.
• Perform hands-on fixes at the desktop level, including software installation and hardware upgrades.
• Maintain and report on operational systems such as backup and monitoring.

Skills

Helpdesk support

Remote support

Education

Associate degree or pursuing degree

Tools

Windows OS

Microsoft Office/Outlook

PC hardware troubleshooting

iOS/Android mobile devices

Citrix

Active Directory/DNS/DHCP

Windows Server (2003–2012)

IBM Domino/Lotus Notes

SAP/iSeries

Backup systems

Job description

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we’re proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone’s® cottage cheese, Cracker Barrel®, Black Diamond® cheddar, and Parmalat® milk. Our yogurt portfolio includes siggi’s®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, and Mountain High®, along with a growing family of ethnic favorites like Karoun®, Gopi®, and Arz®.

At Lactalis, we live by our core values—Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued.

Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis USA, part of the Lactalis family of companies, is currently hiring a Senior Helpdesk Administrator based in Buffalo, NY.

This position provides support to end-users remotely and desk-side. The individual responds to help requests and identifies, researches, and resolves technical problems. In addition to workstation support, this position includes significant exposure to datacenter and server operations.

From your EXPERTISE to ours

• Receive and resolve incoming help requests from end users in a courteous and professional manner. This includes documenting the entire support lifecycle from origin through all steps taken until resolution is complete.
• Prioritize and schedule problem resolution. Escalate problems when required to the appropriately experienced technician.
• Use software updates, drivers, knowledge bases, forums, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems. Develop help sheets and frequently asked questions lists for end users from this research.
• Maintain and report on operational systems such as backup and monitoring.

From your STORY to ours

• Two years’ professional experience in a related field or the equivalent in pursuit of a degree
• Three years’ professional experience in a related field or the equivalent in pursuit of a degree
• Knowledge on IT systems including:
• Microsoft workstation operating systems (Win XP to Win 10)
• Microsoft Office products including Outlook
• PC hardware break/fix troubleshooting
• IOS and Android mobile devices
• Citrix (troubleshooting of published apps and desktops)
• Domain services: MS Active Directory, DNS, DHCP
• Microsoft server operating systems (2003 to 2012)
• IBM Domino and Lotus Notes
• SAP and/or iSeries
• Backup systems and processes

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an *Affirmative Action Employer* will comply with all related legal obligations.