Logistics Support Representative

Scotlynn; Fort Myers (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Job summary

Scotlynn in Fort Myers, FL is hiring a Logistics Support Representative for the full-time night shift. You will coordinate truckload transportation, work with carriers, suppliers, and vendors to ensure on-time pickups and deliveries, and provide frontline customer service and operational support.

The role requires open availability for nights and weekends, strong interpersonal and communication skills, and the ability to manage high-volume calls while maintaining accurate data in the fleet

Qualifications

• Strong interpersonal and verbal communication skills.
• Ability to problem-solve and think critically under pressure.
• Experience in fast-paced, high-volume environments.
• Customer service experience, including conflict resolution.
• Excellent multitasking and time-management abilities.
• Detail-oriented with strong note-taking skills.
• Clean background and driving record.

Responsibilities

• Manage high volumes of incoming calls with professionalism and efficiency.
• Schedule and confirm pick-up and delivery appointments with shippers and receivers.
• Monitor freight movement, including loading, unloading, and transit timelines.
• Collaborate with supervisors and account managers to resolve issues.
• Accurately input data and notes into the fleet management system.
• Perform clerical tasks as needed during low-call periods.

Job description

Schedule: Full-Time | Night Shift | 5 Days/Week (Weekend Availability Required)

Scotlynn is seeking a dedicated Logistics Support Representative to join our team at our Fort Myers, FL headquarters.

This full-time night shift role plays a key part in ensuring the successful coordination of truckload transportation activities.

You’ll work closely with carriers, suppliers, and vendors to ensure on-time pick-ups and deliveries, while providing exceptional customer service and operational support.

Please Note: Open availability for nights and weekends is required for this position.

Key Responsibilities

• Manage high volumes of incoming calls with professionalism and efficiency
• Schedule and confirm pick-up and delivery appointments with shippers and receivers
• Monitor freight movement, including loading, unloading, and transit timelines
• Proactively identify and resolve issues by collaborating with supervisors and account managers
• Accurately input data and notes into the fleet management system
• Perform various clerical tasks as needed, especially during low call periods

Qualifications

• Strong interpersonal and verbal communication skills
• Proven ability to problem-solve and think critically under pressure
• Experience working in a fast-paced, high-volume environment
• Customer service experience, including conflict resolution
• Excellent multitasking and time-management abilities
• Detail-oriented with strong note-taking skills
• Must have a clean background and driving record

Compensation & Benefits

Starting Pay: $16.00 per hour

Additional Pay: Overtime eligibility and quarterly performance reviews

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with company match