Logistics Support Rep ACL

Advocate Health; West Allis (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Advocate Health is seeking a Dispatch Supervisor to lead a busy department in Wisconsin. You will guide courier and dispatch activities, coordinate with internal and external customers, and ensure accurate scheduling and data integrity.

Experience in dispatch or administration is required, with strong communication and problem-solving skills. The role demands the ability to work in a fast-paced setting, manage multiple tasks, and adapt to changes in procedures.

Qualifications

• 2 years of dispatch, courier, or administrative experience.
• Associate degree or equivalent experience.
• Direct and lead staff on daily activities.
• Excellent communication skills.
• Basic computer skills and standard software familiarity.
• Work in a fast-paced environment and multitask.
• Willingness to work a flexible schedule.

Responsibilities

• Direct department staff on daily activities and monitor productivity.
• Investigate procedure or performance issues and report discrepancies.
• Assist with HR tasks such as interviewing and staff development.
• Interpret policies and communicate procedural changes to staff.
• Perform courier and dispatch duties to maintain staffing.
• Coordinate with internal and external customers on new account implementations.
• Oversee logistics database systems for routing and changes.
• Provide admin support with data spreadsheets and scheduling corrections.
• Assist in reporting logistics metrics.

Skills

Staff leadership

Communication

Basic computer skills

Multitasking

Customer service

Flexible schedule

Education

Associate degree or equivalent experience

Valid Driver’s License

Job description

MAJOR RESPONSIBILITIES

• Acts as a resource and role model to department staff on training/orientation, and day-to-day work direction. Monitors department productivity, staffing levels, and directs effort and/or guidance on more complex issues.
• Assists in the investigation of procedure, process, and/or performance failures aiding in resolution. Reviews and reports discrepancies to leadership. Documents appropriate information for quality assurance/improvement according to established protocol.
• Assists with Human Resource responsibilities, which may include interviewing and selection of new staff, staff development, and resolution of teammate general concerns.
• Assists in interpreting department policies / procedures and advises and updates department staff on procedural changes. Maintains constructive and effective communication to enhance department performance.
• Performs all duties related to courier and dispatch roles to ensure department staffing levels are maintained.
• Collaborates with internal and external customers to coordinate and validate business rules and execute new account implementations.
• Oversees the logistics database systems for proper functionality and utilization. Utilizes data for route design or adjustments to business changes.
• Provides administrative support to department leadership related to data spreadsheets, route sheet reviews, and correction of inaccurate data. Reviews, edits, and updates logistics hospital schedule on an ongoing basis.
• Assists with reporting of data for logistics key responsibility areas and metrics review.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

License/Registration/Certification Required: Valid Driver’s License

Education Required: Associate degree or equivalent experience.

Experience Required: Typically requires 2 years of dispatch, courier or administrative experience.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Demonstrates ability to direct and lead a group of staff on department daily activities
• Excellent communication skills
• Basic computer skills including experience using computer software applications
• Ability to work in a fast-paced environment and the ability to handle multiple tasks simultaneously under general direction
• Demonstrated customer service skills to interfaces with internal and external customers
• Demonstrates a willingness to work a flexible schedule, which may include working an alternative site or shift assignment

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Operates all equipment necessary to perform job functions
• Frequently lifts 20lbs. Occasionally lifts up to 50lbs.
• Must be able to sit, stand, bend, and walk the majority of the workday
• May be exposed to biological and/or chemical agents
• Must be able to drive in inclement weather

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.