Supervisor Lab Logistics

Advocate Health; West Allis (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Advocate Health is seeking a Logistics Supervisor to oversee day-to-day courier and dispatch operations, ensuring timely patient specimen pickups and deliveries across testing sites. The role includes directing staff, managing scheduling, and coordinating with vendors to maintain efficiency and quality in logistics services.

The ideal candidate will have an associate degree in business or related field and at least 2 years of leadership experience in logistics.

Qualifications

• Demonstrates ability to direct staff on department daily activities.
• Excellent customer service and communication skills with the ability to communicate effectively with all levels of staff and leadership.
• Ability to function well under pressure and conditions of frequent interruptions.
• Experience and working knowledge of logistics operations and computer systems.
• Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel) or similar products.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Responsibilities

• Assumes responsibility for day-to-day operations of the department, providing work direction and guidance to staff.
• Oversees courier/dispatch processes to ensure timely pickups, transportation, and delivery across sites for patient testing.
• Manages department assets, equipment, supplies, staff scheduling, and vendors to maintain financial accountability.
• Coordinates orientation, training, and competency for staff and assists in policy development and improvement of logistics processes.
• Serves as a technical resource on logistics workflows and ensures compliance with regulatory and quality standards.

Skills

Staff leadership

Customer service

Communication

Pressure handling

Logistics knowledge

Microsoft Office

Multitasking

Flexibility

Driver's license

Education

Associate degree in Business or related field

Tools

Microsoft Office Suite

Job description

MAJOR RESPONSIBILITIES

Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to staff. Provides oversight on all aspects of the courier/dispatch process ensuring patient specimens are picked up timely, transported appropriately, and delivered to the various sites for patient testing. May perform any of the following: courier pickups or route coverage, dispatch coverage, and customer visits as needed.

Maintains financial accountability within the department by managing department assets, equipment, supplies and staff scheduling, and vendors. Determines organizational /staffing requirements and schedules courier services to support patient-care testing needs. Adjusts schedules to meet workflow requirements and to improve service effectiveness. Evaluates productivity and develops and implements process improvement plans while reducing costs.

Coordinates orientation, training, and competency for staff. Assists the director in the development, implementation, and improvement of laboratory logistics policies, procedures, and processes. Ensures compliance with current policies, procedures, and standardization and/or consolidation decisions.

Serves as a technical resource for internal / external customers on logistics workflows. Ensures quality measures, regulatory, accreditation, compliance and competency standards are met for logistics services. Ensure effective and timely implementation of all logistics daily operational goals for courier and dispatch activities. Develop and initiate monthly reports having required project or system timelines and productivity measurements.

Conducts staff meetings and addresses employee concerns and suggestions and customer service issues. Participates in appropriate projects, committees, and technical advisory teams. Executes any assigned tasks on time and comprehensively.

Maintains current knowledge of the integrated computer systems as they relate to logistics courier and dispatch operations. Adjusts routes as needed and provides input to the director on optimal route design, resource allocation, and equipment that staff needs to continually improve and adjust to changing customer needs.

Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale, recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.

Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

License/Registration/Certification Required: Valid Driver’s License

Education Required: Associate degree in Business or related field (or equivalent knowledge)

Experience Required: Typically requires 2 years of leadership experience in logistics or supply chain.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Demonstrates ability to direct staff on department daily activities.

Excellent customer service and communication skills with the ability to communicate effectively with all levels of staff and leadership.

Ability to function well under pressure and conditions of frequent interruptions.

Experience and working knowledge of logistics operations and computer systems. Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel) or similar products

Ability to work in a fast-paced environment and the ability to handle multiple tasks simultaneously

Demonstrates a willingness to work a flexible schedule, which may include working an alternative site or shift assignment

Maintaining a valid driver’s license in good standing per AH’s insurance underwriters’ eligibility guidelines

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

This position requires travel, therefore, will be exposed to weather and road conditions.

Operates all equipment necessary to perform the job.

Exposed to a normal office environment.

Ability to work flexible hours based on department expectations for a 24/7/365 operation

Frequently lifts 20lbs. Occasionally lifts up to 50lbs.

May be exposed to biological and/or chemical agents

Must be able to sit, stand, bend, and walk the majority of the workday

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.