Logistics Supervisor

New England Appliance Group; Franklin (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

New England Appliance Group is seeking a Logistics Supervisor to oversee all logistics operations, lead staff, and ensure safe, compliant processes in a fast-paced environment. You will optimize workflows, maintain receiving records, and drive performance through data analysis and KPI reporting.

The ideal candidate has at least 5 years of warehouse/distribution center leadership experience, a high school diploma or GED (BS preferred), and strong ERP/MS Office skills. OSHA knowledge is required.

Qualifications

• High School diploma or GED; degree preferred.
• Minimum 5 years’ experience managing a Warehouse/Distribution Center.
• Knowledge of OSHA safety and related documentation.

Responsibilities

• Analyze delivery performance data to identify trends and improvements.
• Cross-functionally address delivery inquiries and resolve complaints.
• Develop, train, and motivate direct reports.
• Coordinate with internal and external partners to solve problems and streamline processes.
• Monitor inbound inventory accuracy and PO processing with receiving, purchasing and AP.
• Lead process improvements and continuous improvement projects in the facility.
• Create, track, and report KPIs for logistics and vendors.

Skills

Leadership

Communication

Time management

Multitasking

Problem solving

Team player

Education

High School diploma or GED

BS in Logistics / Supply Chain / Business (preferred)

Tools

ERP systems

MS Office

Job description

POSITION OVERVIEW

The Logistics Supervisor position is responsible for overseeing all logistics operations to ensure smooth and efficient processes. This role involves managing staff, ensuring compliance with safety standards, optimizing workflow, and maintaining accurate receiving records. The ideal candidate is detail-oriented, demonstrates strong leadership skills and thrives in a fast-paced environment.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Analyze delivery performance data to identify trends, challenges, and areas for improvement to enhance metrics related to delivery services.
• Works cross functionally in the organization to address delivery-related inquiries and resolve complaints promptly and cost effectively.
• Develops, trains, and motivates direct reports.
• Works internal and external partners to solve problems and provide smooth processes.
• Monitors and builds relationships with in-house carriers to proactively address issues, execute changes and reduce failure rates.
• Reconcile invoices and warehouse PO’s weekly.
• Develop the team to create cross-functional coverage and foster internal growth.
• Monitor and track daily delivery schedules, ensuring that all deliveries are fulfilled within set timeframes.
• Maintain a high level of inbound inventory accuracy and PO processing by coordinating with the receiving team, purchasing and AP.
• Lead initiatives designed to improve processes or continuous improvement projects throughout the facility.
• Monitor the scheduling of all inbound delivery appointments.
• Monitor member returns and reverse logistics.
• Create, track, and report KPIs for the logistics team and vendors.
• Monitor the RMA process for returns to vendors and the scratch and dent program.

ESSENTIAL EDUCATION / EXPERIENCE

• High School diploma, GED and/or relevant experience is required. BS in Logistics, Supply Chain Management or Business is preferred.
• Minimum of 5 years’ of relevant experience managing a Warehouse/Distribution Center facility is required.
• Previous knowledge of the process for warehouse OSHA safety and the legal documentation is required.

ESSENTIAL SKILLS AND COMPETENCIES

• Highly organized and detail-oriented professional with strong administrative skills and the ability to multitask effectively.
• Proficient in ERP systems and MS Office products (Excel/Word/Outlook/Teams).
• Demonstrated ability to manage time efficiently, resolve crises, exercise sound judgment when making decisions within the scope of the position.
• Excellent verbal and written communication skills and the ability to interact professionally with diverse groups (members, vendors, outside truckers and co-workers).
• Self-motivated, takes the initiative, and possess a sense of urgency.
• Must be consistently punctual and dependable.
• Ability to efficiently coordinate activities and communication between internal departments and external partners.
• Ability to lift 10-15 lbs when necessary. On occasion may need to move, lift, bend, stoop, reach, twist, push, or pull items.
• Ability to operate several types of power equipment.
• A team player, possess a positive “can-do” attitude and willing to take on tasks that may fall outside the primary responsibilities.

Limitations and Disclaimers

All job requirements are subject to modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis.