Logistics Specialist — NYC Office | Shipments & Returns

illycaffè; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

illy caffè North America (ICNA) in New York City is seeking a Logistics Specialist to oversee coffee machine loan orders and other order types, providing updated ship dates and tracking to our North American Technical and Sales Teams. This full-time role requires in-office presence three days per week.

Core responsibilities include order tracking, updating JD Edwards with routing details, returns management, domestic claims, POD/chargeback research, month-end aging support, freight quotes, and

Qualifications

• Bachelor’s degree in Supply Chain/Operation Management or equivalent.
• 3-5 years of related experience in Supply Chain.
• Familiar with domestic freight companies and parcel couriers.
• Familiar with claims and chargeback handling.
• Knowledge of JD Edwards (JDE) is a plus.
• Self-starter with a proactive attitude, excellent execution and follow through.
• Analytical and problem-solving skills with minimum supervision and great attention to details.
• Strong organizational skills, able to manage time effectively, detailed.
• Excellent planner, flexible and capable of handling multiple tasks and sets priorities.
• Excellent verbal and written communication skills.

Responsibilities

• Tracking orders and reporting status to Sales & Tech teams.
• Coordinate with vendors and update loan orders in JDE with expected ship date.
• Update JD Edwards ERP with tracking information.
• Support returns management and tracking.
• Domestic claims management.
• Assist AR with POD and chargeback research.
• Assist during month end aging orders.
• Assist with domestic freight quotes and shipment routing.
• Help with implementation of Best Practices & maintenance of SOP manuals.
• Assist in Supply Chain mailbox management.

Job description

illy caffè North America (ICNA) in New York City is seeking a Logistics Specialist to oversee coffee machine loan orders and other order types, providing updated ship dates and tracking to our North American Technical and Sales Teams. This full-time role requires in-office presence three days per week.

Core responsibilities include order tracking, updating JD Edwards with routing details, returns management, domestic claims, POD/chargeback research, month-end aging support, freight quotes, and