Logistics Specialist (Bilingual - Mandarin)

FOTILE America; Parsippany-Troy Hills (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

FOTILE America is seeking a logistics/order management professional to oversee daily OMS operations, coordinate with sales and 3PLs, and ensure accurate order processing and shipping schedules. The role emphasizes reverse logistics and inventory reporting, requiring bilingual English/Chinese communication and 1–3 years of related experience.

The position supports efficient delivery, warehousing coordination, and timely issue resolution, contributing to smooth customer service and logistics

Qualifications

• Bachelor’s degree in Business, Supply Chain or logistics fields preferred.
• Proficient in both Chinese and English preferred.
• 1–3 years of relevant transportation, logistics, or supply chain experience preferred.
• Flexible and adaptable to work arrangements.
• Team player with excellent communication and interpersonal skills.
• Strong work ethic, attention to detail, ability to accomplish multiple tasks while meeting deadlines.

Responsibilities

• Manage the Order Management System (OMS) daily, including accurate order input and returns oversight.
• Collaborate with the sales team to stay updated on client routing guidelines.
• Ensure precise processing of logistic orders, including truck scheduling and shipping monitoring.
• Coordinate with thirdparty logistics providers and warehouses for seamless order processing.
• Resolve transportation and logistics issues, maintaining updated client portals.
• Contribute to developing and training logistics protocols, especially in reverse logistics.
• Collaborate with Customer Service to promptly address inquiries.
• Oversee inventory management and generate orderrelated reports.

Skills

Logistics coordination

Communication

Multitasking

Education

Bachelor’s degree in Business/Logistics

Job description

About Us

Come Join Our Team! FOTILE is a leading international manufacturer of High-end Kitchen appliances. FOTILE is China's most successful high-end kitchen appliance manufacturer, with 16,000+ employees, 19 production lines, 4 assembly plants, 4 factories, 116 branch offices, 26 German IF awards, 22 Red Dot Awards, Sales in 30 countries, and over 43% market share of the Chinese high-end kitchen appliance market. FOTILE is the choice of appliance for over 17 million families around the world.

About Us

Come Join Our Team! FOTILE is a leading international manufacturer of High-end Kitchen appliances. FOTILE is China's most successful high-end kitchen appliance manufacturer, with 16,000+ employees, 19 production lines, 4 assembly plants, 4 factories, 116 branch offices, 26 German IF awards, 22 Red Dot Awards, Sales in 30 countries, and over 43% market share of the Chinese high-end kitchen appliance market. FOTILE is the choice of appliance for over 17 million families around the world.

Job Responsibilities

• Manage the Order Management System (OMS) daily, including accurate order input and returns oversight.
• Collaborate with the sales team to stay updated on client routing guidelines.
• Ensure precise processing of logistic orders, including truck scheduling and shipping monitoring.
• Coordinate with thirdparty logistics providers and warehouses for seamless order processing.
• Resolve transportation and logistics issues, maintaining updated client portals.
• Contribute to developing and training logistics protocols, especially in reverse logistics.
• Collaborate with Customer Service to promptly address inquiries.
• Oversee inventory management and generate orderrelated reports.
• Stay informed about changes in national transportation and warehouse operations.
• Manage product delivery, distribution, and shipping/receiving.
• Assist senior logistics staff with thirdparty logistics and warehouse management.
• Manage spare parts warehouse and report demand regularly.
• Coordinate with shipping companies for timely deliveries.
• Resolve transportation and logistics system problems and reconcile warehouse discrepancies.
• Handle retail shipments and manage reverse logistics for returns.
• Order packaging and supplies based on consumption.
• Coordinate with Customer Service on inquiries and logistic issues.
• Perform other duties as assigned by the Supervisor.

Qualifications

• Bachelor’s degree or above in Business, Supply Chain or logistics fields preferred.
• Proficient in both Chinese and English Preferred.
• 1 3 years of relevant transportation, logistics, or supply chain experience preferred.
• Flexible and adaptable to work arrangements.
• Team player with excellent communication and interpersonal skills.
• Strong work ethic, attention to detail, ability to accomplish multiple tasks while sticking to deadlines.

FOTILE is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V