Logistics Specialist

IMCS Group; Springdale (AR); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the logistics sector is seeking a Logistics Claims Senior Specialist. This role involves managing product-related claims and requires strong communication and negotiation skills. The ideal candidate will have experience in logistics and data analysis, working collaboratively with various teams to ensure efficiency in operations.

Qualifications

• Minimum 1 year of office clerical experience required; 3 years preferred.
• Logistics experience, especially handling OS&D claims or customer service, is highly valuable.

Responsibilities

• Manage and resolve product-related claims such as overages, shortages, and damages.
• Collaborate with cross-functional teams and maintain worklists in High Radius.

Skills

Communication

Negotiation

Data Collection

Conflict Management

Tools

Microsoft Office Suite

High Radius

Power BI

SAP TM

TES

DB2

Five9

Job description

6 days ago Be among the first 25 applicants

This range is provided by IMCS Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $18.00/hr

Direct message the job poster from IMCS Group

Senior Technical Recruiter || Hiring || Job Opportunity ||

Job Description:

• The Logistics Claims Senior Specialist manages and resolves product-related claims, such as overages, shortages, damages, and refusals reported by carriers at delivery.
• The role involves working with the Logistics Teams processing an annualized total of $100 million in our Poultry Prepared Division, requiring accurate and timely evaluations and disposition decisions.
• Delays can lead to significant carrier accessorial fees, impacting operational costs and logistics efficiency.
• This position involves working on a call center, communicating with drivers.
• The Specialist collaborates with cross-functional teams, following SOPs, including Transportation Operations, FSQA, Plant Operations, Shipping, Customer Service, Warehousing, Product Movement, Deductions, and Sustainability teams.
• The role includes managing worklists, updating transportation and financial systems, and processing donation receipts, forwarding them to relevant teams.
• The Specialist oversees accessorial payments, ensuring carrier payments meet contractual expectations.
• Obtaining and validating Proof of Delivery (POD) for each case is crucial.
• The role requires maintaining and auditing worklists in High Radius and reporting in Power BI, which influence KPIs for the Distribution division.

Experience:

• Minimum 1 year of office clerical experience required; 3 years preferred.
• Logistics experience, especially handling OS&D claims or customer service, is highly valuable.
• Experience in data collection and analysis is a plus.

Communication Skills:

• Strong written and verbal communication skills are essential.
• Professional phone skills for interacting with internal and external contacts.
• Negotiation skills for managing carrier claims.
• Ability to convey complex information clearly and concisely.
• Skilled in managing conflicts diplomatically.
• Proficient in preparing detailed reports and documentation.
• Effective follow-up skills for issue resolution.

Computer Skills:

• Proficiency in Microsoft Office Suite, High Radius, Power BI, SAP TM, TES, and DB2.
• Experience with call center technology such as Five9.

Seniority level

• Associate

Employment type

• Contract

Job function

• Administrative

Industries

• Transportation, Logistics, Supply Chain and Storage

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