Logistics Specialist

ROCS Grad Staffing; Miami (FL); On-site; USD 30,000 - 39,000; Full time

Job summary

ROCS Grad Staffing is seeking a Customer Service/Logistics Support professional for a fast-paced shipments team handling high-value, direct-to-patient deliveries in Miami, FL. In this full-time role, you will be the main contact for customers, monitor time-sensitive shipments, and coordinate with drivers and vendors while maintaining accurate records and providing solutions under pressure.

The position requires strong communication, multitasking, and a willingness to work non-traditional hours,

Qualifications

• Customer service experience required.
• Experience in logistics, freight, shipping, or supply chain customer service is preferred.
• Ability to handle high-pressure situations with urgency and professionalism.
• Strong multitasking and organizational skills.
• Comfortable with non-traditional hours and weekend coverage.
• Excellent communication and problem-solving skills.

Responsibilities

• Serve as the main point of contact for customers regarding shipment status, issues, and inquiries.
• Monitor and track time-sensitive, high-value shipments from origin to delivery.
• Resolve delivery issues quickly and professionally in coordination with internal teams.
• Maintain accurate documentation and case notes in the system.
• Communicate effectively with clients, drivers, and third-party vendors.
• Handle multiple systems and screens while managing incoming requests.
• Work cross-functionally with operations to ensure service quality and compliance.

Skills

Customer service

Logistics support

High-pressure handling

Multitasking

Weekend availability

Communication skills

Problem solving

Job description

Why You Want to Work Here:

Join a fast-paced logistics team specializing in high-profile, direct-to-patient shipments. This is a great opportunity for someone with logistics experience who thrives under pressure, enjoys solving problems, and wants to work in a hands-on, mission-critical environment.

Responsibilities:

• Serve as the main point of contact for customers regarding shipment status, issues, and inquiries.


• Monitor and track time-sensitive, high-value shipments from origin to delivery.


• Resolve delivery issues quickly and professionally in coordination with internal teams.


• Maintain accurate documentation and case notes in the system.


• Communicate effectively with clients, drivers, and third-party vendors.


• Handle multiple systems and screens while managing incoming requests.


• Work cross-functionally with operations to ensure service quality and compliance.

Requirements:

• Customer service experience


• Great if you have experience in logistics, freight, shipping, or supply chain customer service.


• Proven ability to manage high-pressure situations with urgency and professionalism.


• Strong multitasking and organizational skills.


• Comfortable with non-traditional hours and weekend coverage.


• Excellent communication and problem-solving skills.

Pay $25/hr + Benefits

Full-Time

1st or 2nd shift; with one weekend day