Logistics Specialist

LHH; California; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Logistics Customer Service Clerk to join their dynamic team in City of Industry, CA. This role is crucial for managing logistics inquiries and ensuring exceptional customer service. You will take and enter orders, handle high call volumes, and maintain accurate records of shipments. If you have a passion for logistics and customer service, and thrive in a fast-paced environment, this is the perfect opportunity for you to make a significant impact in the food and beverage manufacturing sector.

Qualifications

• Minimum of 1 year experience in logistics or customer service.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle high volume inbound calls related to logistics.
• Provide updates to customers regarding shipment status.

Skills

Customer Service

Logistics Management

Communication Skills

Organizational Skills

Microsoft Office (Outlook, Excel, PowerPoint)

Job description

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About the Role:

We are seeking a dedicated and detail-oriented Logistics Customer Service Clerk to join our team in City of Industry, CA. This role involves handling logistics and shipping inquiries, managing high call volumes, and providing exceptional customer service.

Key Responsibilities:

1. Take and enter orders into a database.
2. Handle a high volume of inbound calls related to logistics and shipping.
3. Provide detailed updates to customers regarding the status of their shipments.
4. Prepare shipment documentation and track and trace shipments.
5. Communicate with ocean carriers, truckers, and customers to ensure timely deliveries.
6. Maintain accurate records of all interactions and shipments.
7. Collaborate with other team members to ensure smooth operations.

Qualifications:

1. Minimum of 1 year of experience in a logistics or customer service role.
2. Excellent communication and interpersonal skills.
3. Strong organizational skills and attention to detail.
4. Ability to work in a fast-paced environment.
5. Proficiency with Microsoft Office Products, particularly Outlook, Excel, and PowerPoint.
6. Knowledge of the shipment process and inventory management.
7. Familiarity with logistical information and systems.

Seniority level:

• Associate

Employment type:

• Full-time

Job function:

• Customer Service, Administrative, and Distribution

Industries:

• Food and Beverage Manufacturing