Logistics Services Specialist

Direct Staffing Inc; Austin (TX); Sur place; USD 20 664 - 23 419; Plein temps

Avantages offerts par ce poste

Access to training courses

Group-rate insurance options

Career guidance and tools

Résumé du poste

A leading staffing agency is looking for a full-time Logistics Services Specialist to manage shipping investigations for a renowned technology company in Austin, TX. In this fast-paced role, you will interact with carriers and internal teams to solve complex shipping inquiries. Ideal candidates will have 2-4 years of experience or a relevant degree with strong customer service and analytical skills. This position offers a competitive hourly rate of $15-$17, depending on experience.

Qualifications

• 2-4 years' experience in business analysis or customer service support.
• Excellent verbal and written communication skills.
• Attention to detail and ability to multi-task.

Responsabilités

• Manage shipping investigations and interact with carriers.
• Handle delivery status and tracking inquiries.
• Assist with internal lines of business and follow-up services.

Connaissances

Customer service skills

Analytical skills

High volume data entry

Verbal communication skills

Problem-solving ability

Organizational skills

Formation

BA/BS in relevant field

Description du poste

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

Kelly Services is currently recruiting for a full-time Logistics Services Specialist, to manage all aspects of shipping investigations. This opportunity is for our client, one of the world’s leading innovative technology companies, at its location in Austin, TX.

The assignment starts in October 2016 and pays $15- $17/hour depending on experience.

Duties and Responsibilities

The Logistics Services Analyst will be responsible for managing all aspects of shipping investigations including interacting with carriers, company internal lines of business, and follow-up services. Investigations may have varying degrees of complexity. Must have strong analytical, interpersonal, customer service and communication skills.

This will be a position in the Americas Logistics Services division. This is an analyst/customer service role environment and is very fast paced supporting the various carrier investigations and internal groups. This position requires excellent problem solving, customer service, data entry and communication skills. Standard shipping inquiries (SI’s) include delivery status, tracking and tracing shipments as well as other carrier and warehouse receiving and shipping issues.

Must have excellent relationship‑building skills for carriers, sales and other internal company organizations.

Skills and Qualifications

• 2-4 years’ experience OR BA/BS with 1-2 years’ experience in business analysis & or customer service support
• Excellent customer service skills & experience
• High volume data entry
• Excellent verbal & written communication skills
• Complex problem solving capacity
• Strong organizational capabilities
• Attention to detail, follow-through and ability to effectively multi‑task
• Solid mathematical skills (requirement for pricing adjustments)
• Typing skills (min 30 words per minute) and 10-key
• Ability to work cross functionally with a team approach to accomplishing goals
• Ability to work overtime and weekends as needed

Additional Information

Why Kelly?

As a Kelly Services candidate you will have access to numerous perks, including:

• Exposure to a variety of career opportunities as a result of our expansive network of client companies
• Career guides, information and tools to help you successfully position yourself throughout every stage of your career
• Access to more than 3,000 online training courses through our Kelly Learning Center
• Group-rate insurance options available immediately upon hire*