Logistics Service Request Specialist

DecisionPoint Technologies, Inc.; Greensboro (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

DecisionPoint Technologies, Inc. is seeking a Logistics Service Request Coordinator to serve as the primary contact for logistics-related requests and concerns. You will coordinate with internal teams to research requests, provide updates, and ensure issues are resolved to completion.

This role emphasizes clear communication, accurate status reporting, and collaboration with Warehouse, Shipping, Receiving, and Inventory teams to meet customer and project requirements.

Qualifications

• High School diploma or GED is required or equivalent experience.
• Experience in logistics, distribution or customer service is preferred.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Receive and manage logistics service requests, questions, and concerns.
• Serve as a central point of contact for logistics-related inquiries.
• Research order, shipment, receiving, inventory, and delivery status as needed.
• Provide timely and accurate status updates to internal stakeholders.
• Coordinate with Warehouse, Shipping, Receiving, Inventory, and other teams to resolve requests.
• Track open requests and follow through until resolution.
• Identify urgent issues and elevate them to the appropriate team or leadership.
• Communicate delays, exceptions, and changes that may affect customer or project requirements.
• Maintain accurate documentation of requests, responses, and resolutions.
• Promote clear and professional communication between Operations and internal customers.
• Other duties as assigned by management.

Skills

Customer Service

Communication

Follow-Through

Problem Solving

Organization

Attention to Detail

Sense of Urgency

Accountability

Education

High School diploma or GED

Tools

Microsoft Office

Job description

DecisionPoint Technologies, Inc. is seeking a Logistics Service Request Coordinator to serve as the primary contact for logistics-related requests and concerns. You will coordinate with internal teams to research requests, provide updates, and ensure issues are resolved to completion.

This role emphasizes clear communication, accurate status reporting, and collaboration with Warehouse, Shipping, Receiving, and Inventory teams to meet customer and project requirements.