Logistics Senior Specialist

Wayfair; Columbus (OH); On-site; USD 24,000 - 34,000; Part time

Job summary

Wayfair is seeking a Logistics and Operations Associate to maintain inventory accuracy in store and warehouse. You will receive, track, store, and process inventory, performing daily audits and cycle counts to support customer and operational excellence.

In this role you will collaborate with retail and merchandising teams, handle inbound deliveries, perform audits, and resolve inventory discrepancies to ensure timely product flow and accurate stock levels.

Qualifications

• Detail-oriented with high accuracy in inventory and operational processes.
• Ability to identify discrepancies and resolve inventory issues.
• Strong problem-solving skills and proactive mindset.

Responsibilities

• Lead with Connection: Build authentic relationships by understanding customer needs.
• Guide the Journey: Support customers through the full shopping experience to reduce friction.
• Always Be Filling: Provide excellent deals and showcase best products.
• Accurate Pricing and Signage: Ensure price accuracy and correct signage.

Skills

Detail-oriented

Inventory accuracy

Problem solving

Team collaboration

Technology proficient

Tools

Inventory scanners

Ticketing systems

Job description

Salary Range: $21.00 per hour
NOTE: The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role’s starting rate is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

Field

Salary Range: $21.00 per hour
NOTE: The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role’s starting rate is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

Field
Detail

Job Title

Logistics and Operations Associate, Specialist, Sr. Specialist

Department

Logistics

Job Type

Part-Time (PT) or Full-Time (FT), Hourly (L0/L1)

Job Summary

As a member of the Logistics and Operations team at Wayfair, you play a critical role in maintaining the accuracy, organization, and integrity of inventory within the store and warehouse environment. You ensure products are received, tracked, stored, and processed correctly to support a seamless customer and operational experience. Through daily audits, cycle counts, shipment processing, and system monitoring, you help protect inventory accuracy while supporting efficient product flow throughout the building.

This role requires strong attention to detail, accountability, and a proactive mindset. You will work retail and visual merchandising teams to identify discrepancies, resolve issues, and improve operational processes. Whether handling inbound deliveries, performing audits, or troubleshooting inventory exceptions, you help ensure the right products are in the right place at the right time.

Wayfair’s retail business is in an exciting phase of growth, with new store openings and evolving operational capabilities that bring our digital-first brand to life in a physical environment. This role offers a unique opportunity to be part of building scalable inventory processes and operational excellence from the ground up. Our Logistics and Operations team plays a vital role in supporting store performance, customer satisfaction, and overall business success as we continue to grow.

Ask Yourself: “Does this sound like me?”

Key Metrics

Key Metric per Role

Key Goal / Result

Logistics Associate

Logistics Associate

• Efficiently receive, prepare, process, and accurately locate all incoming inventory while maintaining productivity and inventory accuracy standards.
• Consistently supports daily department workload and operational execution.

Logistics Specialist

• Owns inventory integrity for an assigned department.
• Ensures inventory is accurately received, stored, audited, and replenished.
• Identifies and resolves inventory discrepancies, drives process compliance, and serves as the department subject matter expert for inventory operations.

Senior Logistics Specialist

• Leads inventory excellence across multiple areas.
• Supporting the onboarding, training, and development of Logistics Associates and Specialists.
• Coaches operational best practices, drives process consistency, and partners with leadership to improve inventory accuracy, productivity, and team capability.

Key Responsibilities

Customer Engagement & Sales

• Lead with Connection: Build authentic relationships by asking thoughtful questions to understand each customer’s needs, preferences, and project goals.
• Guide the Journey: Support customers through the full shopping experience—from inspiration to purchase—reducing friction and creating clarity.
• Always Be FIlling (ABF): Approach every direction as an opportunity to provide excellent deals/show off the best product.
• Accurate Pricing and Signage: Improve the shopper journey by ensuring all products and prices are correctly represented via electronic shelf labels (ESLs), brand-specific displays, and functional or promotional signage.

Inventory Accuracy & Control

• Ensure Inventory Accuracy: Conduct daily audits and maintain a robust Cycle Count Program to protect inventory integrity.
• Utilize scanning technology to track carton-level details including quantity, condition, and location.
• Monitor inventory discrepancies to ensure system and physical inventory alignment.
• Label all inventory accurately.

Inventory Operations

• Manage Inventory Performance: Monitor aging inventory, process markdowns, and coordinate vendor returns for recalls.
• Receive and Process Shipments: Unload and receive inventory carefully, including manual handling of large and heavy items.
• Accurately document overages, shortages, damages, and inventory exceptions during receiving and processing activities.
• Support efficient inventory flow between the stockroom, and sales floor operations.

Systems & Auditing

• Process incoming shipping to ensure accuracy
• Use ticketing systems to manage operational exceptions and support issue resolution.
• Identify trends, process gaps, and opportunities for operational improvements based on frontline observations.

Operational Excellence & Team Collaboration

• Collaborate closely with logistics leaders, retail teams, and operational partners to streamline processes and maintain Wayfair’s operational standards.
• Adapt quickly to changing business needs and take ownership of inventory-related challenges in a fast-moving environment.
• Support store operations as needed, including replenishment, organization, and back-of-house tasks.
• Demonstrate reliability by maintaining punctual attendance and proactively communicating operational concerns or unexpected issues.

Success Profile & Qualifications

• Detail-Oriented: Maintains high levels of accuracy while managing inventory and operational processes.
• Operationally Focused: Understands the importance of inventory integrity and execution consistency.
• Problem Solver: Investigates discrepancies proactively and works toward timely resolution.
• Technology Comfortable: Able to navigate multiple systems including, inventory scanners, and ticketing tools.
• Team-Oriented: Collaborates effectively across visual and retail