Logistics Associate

Wayfair; Wilmette (IL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Competitive Pay

Health Benefits from Day One

401(k) with Company Match

Wayfair Employee Discount

Tuition Reimbursement

Job summary

Wayfair in Wilmette is seeking a Logistics Associate (Back of House) to manage inventory flow, unload shipments, and ensure product accuracy. Responsibilities include customer engagement for curbside pickups and efficient handling of merchandise.

Ideal candidates have a High School Diploma, at least 6 months of retail or warehouse experience, and must be physically capable of lifting up to 50 pounds unassisted.

Wayfair offers competitive pay, health benefits from day one, and opportunities for career growth.

Qualifications

• Education: High School Diploma or equivalent required.
• Retail or Warehouse Experience: At least 6 months in a retail backroom, warehouse, distribution, or logistics environment is preferred.
• Physical Capability: Able to lift up to 50 pounds unassisted.

Responsibilities

• Be present and punctual for your full shift every day.
• Unload incoming furniture and products, accurately process inventory.
• Own the customer experience for curbside transactions.

Skills

Reliability

Attention to detail

Ability to lift heavy merchandise

Adaptability and Problem-Solving

Education

High School Diploma or equivalent

Tools

Scanning technology

Order management systems

Job description

Overview

As a Logistics Associate (Back of House), you’ll be a vital part of keeping Wayfair’s Physical Retail stores running smoothly. You’ll manage inventory flow, unload shipments, and maintain product accuracy to ensure our customers have a seamless shopping experience. When needed, you’ll also step into customer-facing roles to support curbside pickups and returns. This role calls for strong attention to detail, comfort in a fast-paced warehouse setting, and the ability to handle heavy merchandise safely and efficiently. If you’re highly organized, dependable, and eager to contribute to operational excellence, this could be the perfect fit for you.

Salary Range: $18.00 per hour. Note: The hourly rate is a fixed entry rate for this position and applies to all new hires. While the system may display a pay range, this role’s starting rate is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

What Does a Logistics & Inventory Associate Do?

• Demonstrate Reliability: Be present and punctual for your full shift every day. This commitment helps ensure our customers get the support they need when they need it. When unexpected situations arise, proactively communicate and plan ahead whenever possible.
• Receive and Process Shipments: Unload incoming furniture and products, including moving large, heavy items safely. Accurately process and document inventory details.
• Customer Engagement: Own the customer experience for curbside transactions, carry-outs, pickups, and returns. Use POS systems effectively to keep these interactions smooth and positive. Step in to assist customer-facing operations as needed, helping ensure a seamless and welcoming experience for all Wayfair guests.
• Ensure Inventory Accuracy: Use scanning technology to record carton-level details like product condition, quantity, and store location.
• Monitor Order Management: Track both in-store and online orders handled through back-of-house operations to ensure they are fulfilled on time.
• Manage Inventory Movement: Pick, stage, and move products from storage to sales floor while keeping everything organized and in its proper place.
• Support Operational Excellence: Work with store teams to resolve inventory discrepancies, maintain stock accuracy, and uphold Wayfair’s commitment to efficiency.
• Operate as “One Team”: You will support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

You’ll Thrive In This Role If You Have

• Education: High School Diploma or equivalent required.
• Retail or Warehouse Experience: At least 6 months in a retail backroom, warehouse, distribution, or logistics environment is preferred.
• Physical Capability: Able to lift up to 50 pounds unassisted and move items weighing 150 pounds or more with equipment or team lifts. Comfortable working in a warehouse or back-of-house environment most of the shift.
• Technical Skills: Experience with scanning technology and order management systems is a plus.
• Adaptability and Problem-Solving: Ready to adjust to changing processes and take initiative to troubleshoot inventory or logistics challenges.

Additional Physical And Environmental Requirements

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.
• Adhere to Safety Standards: Follow all safety protocols for lifting, equipment use, and back-of-house operations to maintain a safe environment for team members and customers. English fluency in written and spoken communications are essential to support teammates, ensure safety, and provide excellent customer service.

Benefits

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
• 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
• Wayfair Employee Discount: Generous employee discount of up to 30%+, discounts vary by product type. Plus, 10% off at our in-store restaurant.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• And So Much More: We’ve got more good stuff where that came from.

Note: Our full-time roles receive the full benefits package above, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions.

Assistance For Individuals With Disabilities: Wayfair is committed to providing equal opportunities for all individuals. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Technical Assistance? For more information about applying for a career at Wayfair, visit our FAQ page.

About Wayfair Inc.: Wayfair is one of the world’s largest online destinations for the home. We’re committed to growth, learning, and dynamic challenges, and we value and rely on the diverse perspectives of our employees to help guide us as we build a better Wayfair – and world – for all.