Operations Associate - Full-time (Summer 2027 Start)

Wayfair; United States; Hybrid; USD 64,000 - 71,000; Full time

Benefits offered by this job

Joining bonus

In-office four days a week

1 remote day per week

Job summary

Wayfair in Boston, MA is seeking an Operations Associate for Summer 2027. The role supports freight forwarding and fulfillment networks, driving efficiency and cost improvements while collaborating with cross-functional teams.

The position offers a base salary of about $68,000 plus a $5,000 joining bonus, with a four‑day in‑office expectation and one remote day per week. This is a strong entry path in e‑commerce logistics.

Qualifications

• Authorized to work in the United States without visa sponsorship.
• Excellent communication and teamwork skills.
• 5–15% travel as needed.

Responsibilities

• Communicate performance trends and opportunities to management both within and outside your reporting line.
• Work cross-functionally with Operations, Supplier Management, and Technology.
• Monitor KPIs and collaborate to improve logistics and supply chain quality.
• Create and deliver communication plans with suppliers, logistics, CastleGate Forwarding, and 3PL partners.
• Develop and implement new processes for continuous improvement.

Skills

Communication

Cross-functional collaboration

Data analysis

Excel/Google Sheets

Attention to detail

Education

Diploma

Tools

Excel

Google Sheets

AI tools

Job description

Annual Base Pay: USD 64,000.00 - USD 70,500.00

The above base pay range may vary depending on location, job-related knowledge, skills and experience. The range listed is just one component of Wayfair's total compensation package for employees. Depending on the position offered, equity, bonuses, commissions and other forms of compensation may be provided as part of the compensation package, in addition to a comprehensive suite of medical, financial and additional benefits.

Job Description

Operations Associate Full-Time - Summer 2027

Start Dates: June & July 2027

Boston, MA

The base salary for this position is $68,000 plus a joining bonus of $5,000.

This is a Boston-based opportunity with a 4 day in-office expectation (Monday - Thursday) with 1 day remote (Friday).

At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.

Who We Are:

Join us as we build the #1 destination for all things home!

At Wayfair, we support upcoming graduates in launching their careers in e-commerce and technology. With endless opportunities across technology, commercial, operations, marketing, and finance - there is a path for everyone. As a full-time employee, you'll be challenged to solve complex problems and build solutions to company-wide initiatives.

Revolutionize the global supply chain as an Operations Associate within Wayfair's industry-leading logistics organization. You will drive the performance of our proprietary freight forwarding and fulfillment networks, tackling complex operational challenges across CastleGate Fulfillment & Forwarding, Transportation and key third-party partners to directly optimize speed, cost, and delivery quality. By translating real-time logistics data into high-impact communication plans and partnering with cross-functional leadership, your work will directly enhance the customer experience and scale Wayfair's primary competitive advantage.

What You’ll Do:

• Communicate performance trends and improvement opportunities to management both within and outside your immediate line of reporting
• Work cross-functionally with a variety of teams across Operations, Supplier Management, and Technology
• Monitor key performance indicators and work collaboratively to improve the quality of our logistics and supply chain operation
• Create and deliver communication plans with external partners including suppliers, logistics, Wayfair's proprietary freight forwarding service (CastleGate Forwarding), and external 3rd party logistics companies (3PL)
• Develop and implement new processes that improve our operations and contribute to continuous improvement and change management efforts

What You’ll Need:

Basic Qualifications:

• Diploma
• Authorization to work in the United States without visa sponsorship by Wayfair now or in the future. Visa sponsorship includes the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.
• Comfort with 5-15% travel for this role as needed

Preferred Qualifications:

• Excellent communication, both written and verbal
• Collaborative mindset that thrives as part of a team
• Data and process-oriented, demonstrated ability to continuously learn new data analysis tools
• High attention to detail and proven ability to consider multiple priorities simultaneously
• Ability to navigate an environment of continuous improvement working through ambiguity in an evolving organization
• Drive to win and steer collaboration cross-functionally
• Strong comfort level and appetite to use AI in daily workflow
• Passionate about the customer with an interest in understanding and driving user behavior
• Experience working with large and/or complex data to drive actionable insights in Excel or Google Sheets
• Interested in understanding how the physical process and software solutions work in tandem to deliver an operational capability