Logistics Quality Control Analyst — AI-Driven Optimizer

Expeditors; Santa Teresa (NM); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Pro

Growth opportunities within the team

Job summary

Expeditors is seeking a Mid-Level Account Quality Control Analyst to monitor and improve logistics quality across operations. The role emphasizes SOP development, data analysis, dashboard creation, and AI-enabled reporting to drive efficiency and customer satisfaction.

Collaboration with procurement, operations, and suppliers is essential to resolve issues and sustain process excellence. The position requires 2-5 years in QC, strong analytical skills, and proficiency with Power BI, SharePoint

Qualifications

• 2-5 years+ in a Quality Control role or related field required.
• Full understanding of Quality Control methodologies.
• Familiarity with Quality Control tools and techniques.
• Experience leading or participating in Quality Control projects implementing process improvement initiatives.
• Detail oriented.
• Analytical thinking.
• Strong leadership skills.
• Team collaboration.
• Self-management and project management skills.
• Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques.
• Effective interpersonal skills, with ability to relate to employees at all levels.
• Strong PC and analytical skills, including experience with Microsoft Office, Power BI, SharePoint, and Visio.
• Ability to identify opportunities for improvement through process observation and data analysis.
• Ability to create dashboards and data visualizations (e.g., Power BI) to track KPIs and communicate findings.
• Ability to utilize AI technology to enhance analysis, reporting and process improvement.

Responsibilities

• Serve as a liaison for feedback and communication between Expeditors and the customer.
• Develop and update Standard Operating Procedures for Logistics Quality Control.
• Increase operational consistency through adherence to Account Standard Operating Procedures.
• Improve efficiency through process improvement and utilization of technology.
• Identify areas of opportunity through direct process observation and data analysis.
• Create and maintain dashboards that turn operational data into clear, actionable insights.
• Utilize AI technology to automate analysis and reporting, uncover trends and improve operational efficiency.
• Own quality program through direct engagement and alignment on progress, opportunities and allocation of capacity.
• Oversee and support development of an efficiency mindset through quality training and coaching.
• Monitor daily operation to drive consistency in our Processes, Systems, and usage.
• Collaborate with Procurement, Operations and Suppliers to resolve damages and quality related issues.
• Consult as a quality subject matter expert with external parties when applicable.
• Influence operations to utilize enterprise systems to the fullest of capabilities.
• Initiate process mapping exercises and application of process management.
• Leverage Corrective and Preventive Actions program to identify and deploy process improvements.
• Identify and document issues, non-conformities, and inefficiencies in logistics operations.
• Collaborate with logistics teams to resolve quality issues and implement corrective actions.
• Participate in continuous improvement initiatives to optimize logistics processes and enhance quality.
• Investigate, develop and collaborate with 3PL partner on cost savings ideas.
• Work with teammates to brainstorm issues and ideas at similar warehouses across the globe.
• Prepare and submit quality reports and recommendations to management.
• Train and support logistics staff on quality control procedures and best practices.

Skills

Analytical thinking

Leadership

Team collaboration

Self-management

Project management

Process mapping

Root-cause analysis

Problem-solving

Interpersonal skills

Power BI

Tools

Power BI

SharePoint

Visio

Microsoft Office

Job description

Expeditors is seeking a Mid-Level Account Quality Control Analyst to monitor and improve logistics quality across operations. The role emphasizes SOP development, data analysis, dashboard creation, and AI-enabled reporting to drive efficiency and customer satisfaction.

Collaboration with procurement, operations, and suppliers is essential to resolve issues and sustain process excellence. The position requires 2-5 years in QC, strong analytical skills, and proficiency with Power BI, SharePoint