Global Operations Analytics & Process Improvement Analyst

Expeditors; Peabody (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities within the公司

Job summary

Expeditors is seeking an experienced operations professional in Massachusetts to manage, monitor, and QA district solutions, and to create reports for product and operational departments. The role emphasizes data analysis, process mapping, and training of staff, with opportunities to implement AI Copilot solutions.

You will collaborate with BPAs across the district, drive performance improvements, and support data-driven decision making in a dynamic logistics environment.

Qualifications

• Expeditors Product and Service knowledge.
• More than 2 years of experience within operations preferred
• Strong leadership skills
• Self-management and project management skills
• Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques
• Prior experience leading communication, public speakingand training
• Effective interpersonal skills, with ability to relate to employees at all levels
• Strong PC and analytical skills, including experience with Microsoft Office. Power BI, SharePointand Visio

Responsibilities

• Manage, monitor and provide Q/A on all solutions running in the District
• Create reports based on needs of product and/or operational departments
• Internal reporting (i.e. status and analytical reports)
• Help quantify the productivity results of each solution or tool created
• Mapping processes using available tools
• Develop and provide technical training for operational staff
• Data analysis
• Assist operations with data requirements needed to perform their daily tasks
• Maintain project ticketing system capturing status, timeliness, priorities and future projects and be able to provide this update to the reporting structure for this position
• Incorporate new technologies and technical advancements within operational training
• Collaborate with other BPAs on best practices and technology solutions
• Develop and share AI (Copilot) solutions within the district

Skills

Leadership

Project management

Process mapping

Root-cause analysis

Public speaking

Training

Interpersonal skills

Data analysis

Microsoft Office

Tools

Power BI

SharePoint

Visio

Job description

Expeditors is seeking an experienced operations professional in Massachusetts to manage, monitor, and QA district solutions, and to create reports for product and operational departments. The role emphasizes data analysis, process mapping, and training of staff, with opportunities to implement AI Copilot solutions.

You will collaborate with BPAs across the district, drive performance improvements, and support data-driven decision making in a dynamic logistics environment.