Account Quality Control Analyst Mid-Level position

Expeditors; Santa Teresa (NM); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Pro

Growth opportunities within the team

Job summary

Expeditors is seeking a Mid-Level Account Quality Control Analyst to monitor and improve logistics quality across operations. The role emphasizes SOP development, data analysis, dashboard creation, and AI-enabled reporting to drive efficiency and customer satisfaction.

Collaboration with procurement, operations, and suppliers is essential to resolve issues and sustain process excellence. The position requires 2-5 years in QC, strong analytical skills, and proficiency with Power BI, SharePoint

Qualifications

• 2-5 years+ in a Quality Control role or related field required.
• Full understanding of Quality Control methodologies.
• Familiarity with Quality Control tools and techniques.
• Experience leading or participating in Quality Control projects implementing process improvement initiatives.
• Detail oriented.
• Analytical thinking.
• Strong leadership skills.
• Team collaboration.
• Self-management and project management skills.
• Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques.
• Effective interpersonal skills, with ability to relate to employees at all levels.
• Strong PC and analytical skills, including experience with Microsoft Office, Power BI, SharePoint, and Visio.
• Ability to identify opportunities for improvement through process observation and data analysis.
• Ability to create dashboards and data visualizations (e.g., Power BI) to track KPIs and communicate findings.
• Ability to utilize AI technology to enhance analysis, reporting and process improvement.

Responsibilities

• Serve as a liaison for feedback and communication between Expeditors and the customer.
• Develop and update Standard Operating Procedures for Logistics Quality Control.
• Increase operational consistency through adherence to Account Standard Operating Procedures.
• Improve efficiency through process improvement and utilization of technology.
• Identify areas of opportunity through direct process observation and data analysis.
• Create and maintain dashboards that turn operational data into clear, actionable insights.
• Utilize AI technology to automate analysis and reporting, uncover trends and improve operational efficiency.
• Own quality program through direct engagement and alignment on progress, opportunities and allocation of capacity.
• Oversee and support development of an efficiency mindset through quality training and coaching.
• Monitor daily operation to drive consistency in our Processes, Systems, and usage.
• Collaborate with Procurement, Operations and Suppliers to resolve damages and quality related issues.
• Consult as a quality subject matter expert with external parties when applicable.
• Influence operations to utilize enterprise systems to the fullest of capabilities.
• Initiate process mapping exercises and application of process management.
• Leverage Corrective and Preventive Actions program to identify and deploy process improvements.
• Identify and document issues, non-conformities, and inefficiencies in logistics operations.
• Collaborate with logistics teams to resolve quality issues and implement corrective actions.
• Participate in continuous improvement initiatives to optimize logistics processes and enhance quality.
• Investigate, develop and collaborate with 3PL partner on cost savings ideas.
• Work with teammates to brainstorm issues and ideas at similar warehouses across the globe.
• Prepare and submit quality reports and recommendations to management.
• Train and support logistics staff on quality control procedures and best practices.

Skills

Analytical thinking

Leadership

Team collaboration

Self-management

Project management

Process mapping

Root-cause analysis

Problem-solving

Interpersonal skills

Power BI

Tools

Power BI

SharePoint

Visio

Microsoft Office

Job description

Account Quality Control Analyst Mid-Level position

Full-time

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 300+ locations worldwide
• Globally unified systems

Ensures that all logistics processes, including transportation, warehousing, and distribution adhere to Standard Operating Procedures. This role involves monitoring and inspecting logistics operations, identifying areas for improvement, and implementing corrective actions to enhance efficiency and customer satisfaction. We are seeking candidates who can identify areas of opportunity through process observation and data analysis, build dashboards, and utilize AI technology to drive continuous improvement.

Job Responsibilities

• Serve as a liaison for feedback and communication between Expeditors and the customer
• Develop and update Standard Operating Procedures for Logistics Quality Control
• Increase operational consistency through adherence to Account Standard Operating Procedures
• Improve efficiency through process improvement and utilization of technology
• Identify areas of opportunity through direct process observation and data analysis
• Create and maintain dashboards that turn operational data into clear, actionable insights
• Utilize AI technology to automate analysis and reporting, uncover trends and improve operational efficiency
• Own quality program through direct engagement and alignment on progress, opportunities and allocation of capacity
• Oversee and support development of an efficiency mindset through quality training and coaching
• Monitor daily operation to drive consistency in our Processes, Systems, and usage.
• Collaborate with Procurement, Operations and Suppliers to resolve damages and quality related issues
• Consult as a quality subject matter expert with external parties when applicable
• Influence operations to utilize enterprise systems to the fullest of capabilities
• Initiate process mapping exercises and application of process management
• Leverage Corrective and Preventive Actions program to identify and deploy process improvements
• Identify and document issues, non-conformities, and inefficiencies in logistics operations
• Collaborate with logistics teams to resolve quality issues and implement corrective actions
• Participate in continuous improvement initiatives to optimize logistics processes and enhance quality
• Investigate, develop and collaborate with 3PL partner on cost savings ideas
• Work with teammates to brainstorm issues and ideas at similar warehouses across the globe
• Prepare and submit quality reports and recommendations to management
• Train and support logistics staff on quality control procedures and best practices

Working conditions

Work may involve exposure to warehouse environments, including noise, dust and varying temperatures

May require standing, walking and lifting for extended periods of time

Occasional driving may be required to travel to other sites to inspect logistics operations

* Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.

• 2-5 years+ in a Quality Control role or related field required
• Full understanding of Quality Control methodologies
• Familiarity with Quality Control tools and techniquesExperience leading or participating in Quality Control projects implementing process improvement initiatives
• Detail oriented
• Analytical thinking
• Strong leadership skills
• Team collaboration
• Self-management and project management skills
• Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques.
• Effective interpersonal skills, with ability to relate to employees at all levels.
• Strong PC and analytical skills, including experience with Microsoft Office. Power BI, SharePoint, and Visio
• Ability to identify opportunities for improvement through process observation and data analysis
• Ability to create dashboards and data visualizations (e.g., Power BI) to track KPIs and communicate findings
• Ability to utilize AI technology to enhance analysis, reporting and process improvement

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company