Logistics Process Design Lead — KPIs, SOPs & Dashboards

BDP International; Houston (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

BDP International in Houston, TX, is seeking a Logistics Supply Chain Process Consultant with 5–8 years of experience in process design and technology implementation. You will lead design sessions, map current-state processes, and develop operation standards for complex logistics programs.

Responsibilities include creating KPIs, SLAs, and dashboards; drafting SOPs and documentation; coordinating with stakeholders and ensuring alignment with program governance and post-go-live operations.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Analysis, Information Systems, or related field.
• 5–8 years of supply chain consulting, logistics operations, or business analysis.
• Experience designing end-to-end supply chain workflows.
• Experience with TMS, WMS, visibility platforms, or analytics tools.

Responsibilities

• Lead assigned solution design workgroups, facilitating design sessions and driving consensus on process flows, integration approaches, and operational standards.
• Assess current-state processes and identify opportunities to improve designs and accelerate implementation timelines and benefit delivery.
• Build and maintain process maps, technical specifications, and risk documentation for all assigned solution areas.
• Participate actively in all design discussions, bringing subject matter expertise to ensure solution integrity and practical outcomes.
• Lead the creation of new operational processes supported by comprehensive documentation, change impact assessments, and stakeholder communications.
• Drive the development of KPIs, SLAs, and performance dashboards aligned to program value opportunities and client and SLA thresholds.
• Develop supporting operational routines and governance mechanisms to ensure consistent day-to-day operational effectiveness post go-live.
• Lead the creation of operational SOPs, user guides, and process documentation for Service Delivery and Control Tower teams.
• Contribute to tollgate materials, business case development, and executive presentations supporting program governance reviews.

Skills

Process mapping

Business analysis

KPIs & dashboards

SLA frameworks

TMS/WMS analytics

Education

Bachelor's degree in Supply Chain/Logistics/BA/IS

Tools

TMS

WMS

Analytics tools

Job description

BDP International in Houston, TX, is seeking a Logistics Supply Chain Process Consultant with 5–8 years of experience in process design and technology implementation. You will lead design sessions, map current-state processes, and develop operation standards for complex logistics programs.

Responsibilities include creating KPIs, SLAs, and dashboards; drafting SOPs and documentation; coordinating with stakeholders and ensuring alignment with program governance and post-go-live operations.