Logistics Performance & Cross-Functional Lead

Open Systems Inc.; Greensboro (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Open Systems Inc. is seeking a logistics professional to monitor supplier performance, manage KPI dashboards, and drive improvements across distribution and inventory operations. The role requires collaboration with planning, production, QA, and customer service teams to align logistics with customer needs.

The ideal candidate will have experience with TMS/SAP, analytics, and freight claims management, delivering data-driven decisions and timely solutions.

Qualifications

• Experience with logistics systems and performance dashboards.
• Knowledge of freight milestone structures and SLA metrics.
• Familiarity with freight claims processes.
• Strong analytical and communication skills.

Responsibilities

• Monitor supplier performance against KPIs and contract expectations.
• Oversee real-time dashboards for operational visibility.
• Develop strategies to resolve performance challenges.
• Collaborate with planning, production, QA, logistics, and customer service.
• Implement solutions for distribution, inventory, and import/export challenges.
• Enhance customer satisfaction through optimized logistics.

Skills

Logistics systems

Freight milestones

Reason codes

SLA frameworks

Freight claims

Analytical skills

Communication

Decision making

Education

Associate degree or equivalent

Tools

TMS (E2Open)

SAP

Carrier web portals

Job description

Open Systems Inc. is seeking a logistics professional to monitor supplier performance, manage KPI dashboards, and drive improvements across distribution and inventory operations. The role requires collaboration with planning, production, QA, and customer service teams to align logistics with customer needs.

The ideal candidate will have experience with TMS/SAP, analytics, and freight claims management, delivering data-driven decisions and timely solutions.