Logistics Operations Support Clerk

Saia Inc.; Buford (GA); On-site; USD 23,000 - 40,000; Full time

Job summary

Saia Inc. in Buford, GA is seeking a Customer Support Associate to deliver escalated support to customers while coordinating with terminal operations to resolve disputes and service concerns.

You will handle inbound calls and emails, investigate issues, prepare paperwork, and support billing and recordkeeping. The role emphasizes accuracy, communication, and safeguarding operational excellence.

Candidates must be 18+, with a high school diploma and the right to work in the United States.

Qualifications

• Minimum 5+ years of transportation, customer service, or related experience.
• Working knowledge of Microsoft Office.

Responsibilities

• Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience.
• Investigates freight issues, manages claims processes, and applies policies to resolve disputes fairly and efficiently.
• Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts.
• Prepares and reviews shipment and dispute paperwork for accuracy and completeness.
• Supports billing, data entry, and recordkeeping while maintaining up-to-date terminal information.
• Conducts driver check-ins to verify deliveries and address service-related concerns.
• Investigates OS&D exceptions and resolves issues promptly in accordance with company procedures to minimize potential claims.
• Identifies recurring service issues and recommends improvements to enhance the customer experience.

Skills

Customer service experience

MS Office

Education

High school diploma or GED

Job description

Saia Inc. in Buford, GA is seeking a Customer Support Associate to deliver escalated support to customers while coordinating with terminal operations to resolve disputes and service concerns.

You will handle inbound calls and emails, investigate issues, prepare paperwork, and support billing and recordkeeping. The role emphasizes accuracy, communication, and safeguarding operational excellence.

Candidates must be 18+, with a high school diploma and the right to work in the United States.