Logistics Operations & Customer Support Specialist

20 Saia Motor Freight Line LLC; Chicago (IL); On-site; USD 33,000 - 40,000; Full time

Job summary

Saia is seeking a Customer Service Representative in Chicago to deliver escalated support to customers, working with terminal operations to resolve disputes and scheduling issues. You will maintain accuracy and clear communication to drive customer satisfaction and operational excellence.

The role involves handling calls/emails, reviewing shipments and disputes, supporting billing and data entry, and coordinating with dispatch to ensure timely deliveries in a fast-paced environment.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform duties and document records.

Responsibilities

• Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience.
• Investigates freight issues, manages claims processes, and applies policies to resolve disputes fairly and efficiently.
• Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts.
• Prepares and reviews shipment and dispute paperwork for accuracy and completeness.
• Supports billing, data entry, and recordkeeping while maintaining up-to-date terminal information.
• Conducts driver check-ins to verify deliveries and address service-related concerns.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a Customer Service Representative in Chicago to deliver escalated support to customers, working with terminal operations to resolve disputes and scheduling issues. You will maintain accuracy and clear communication to drive customer satisfaction and operational excellence.

The role involves handling calls/emails, reviewing shipments and disputes, supporting billing and data entry, and coordinating with dispatch to ensure timely deliveries in a fast-paced environment.