Logistics Coordinator - Dynamic Cross-Functional Operations

Talentify; Fife (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Job summary

Maersk Logistics & Services USA, Inc. is seeking a Logistics Coordinator / Operations Support Associate to provide administrative and operational support across multiple departments and shift operations.

You will coordinate inbound and outbound shipments, maintain records, monitor progress, and communicate updates to ensure timely service per customer requirements and procedures. The role requires handling time-sensitive tasks, resolving exceptions, and maintaining clear shift communication from

Qualifications

• High school diploma or equivalent required; related education in supply chain, logistics, business preferred.
• At least one year of experience in supply chain, logistics, transportation, customer service, or related operational environment preferred.
• Strong attention to detail and ability to maintain accurate shipment records, documentation, and system notes.
• Ability to prioritize competing assignments, work independently, and meet time-sensitive customer and operational requirements.
• Strong written and verbal communication skills, including the ability to provide clear updates and shift handoffs.
• Proficiency with Microsoft Office and the ability to learn transportation, dispatch, reporting, and customer-specific systems.
• Customer-focused, collaborative approach with sound judgment when resolving or escalating shipment exceptions.
• Ability to follow SOPs, customer requirements, and established service-level expectations in a fast-paced environment.
• Flexibility to work nights, holidays, and weekends as business needs require.

Responsibilities

• Review prior-shift notes and consult with management to identify, prioritize, and address time-sensitive tasks.
• Monitor inbound and outbound shipments, including priority freight, delivery status, driver delays, and service commitments.
• Create, update, and close shipment records accurately in Navigator and other designated systems.
• Maintain complete shipment documentation and notes, including POD information, delivery dates, delay codes, shipment updates, and relevant partner or customer communications.
• Track shipments using available operational reports and tools; follow up on missing PODs and other open shipment exceptions.
• Communicate shipment status and exceptions promptly to customers, consignees, control stations, drivers, partners, and internal stakeholders.
• Coordinate documentation, logistics activities, and issue resolution to support smooth, efficient, and compliant operations.
• Provide flexible cross-functional support to various departments by coordinating priorities, sharing operational information, and assisting with department-specific needs as directed by the Operations Supervisor.
• Provide responsive customer support by answering calls promptly, reviewing and responding to emails, and acknowledging requests within established service expectations.
• Prepare shipment quotes by gathering complete shipment details, applying routing requirements, coordinating out-of-guide requests, and issuing quote forms to the appropriate recipients.
• Support operational tasks such as creating or updating shipments, preparing customer-specific reports, scheduling appointments, and completing other duties assigned by management.
• Document end-of-shift activities, incidents, completed work, open issues, and follow-up needs; provide a clear handoff to the incoming shift or other relevant personnel.
• Complete required operational checklists and follow applicable customer SOPs, standard operating procedures, and data-quality requirements.

Skills

Attention to detail

Communication

Customer focus

Time management

SOP adherence

Independent work

Microsoft Office

Logistics knowledge

Education

High school diploma or equivalent

Supply chain/logistics/business education preferred

Tools

Microsoft Office

Job description

Maersk Logistics & Services USA, Inc. is seeking a Logistics Coordinator / Operations Support Associate to provide administrative and operational support across multiple departments and shift operations.

You will coordinate inbound and outbound shipments, maintain records, monitor progress, and communicate updates to ensure timely service per customer requirements and procedures. The role requires handling time-sensitive tasks, resolving exceptions, and maintaining clear shift communication from