Logistics Operations Leader - KPI & Compliance

PTG LOGISTICS, LLC.; Flower Mound (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

PTG Logistics, LLC. is seeking an Operations Manager to lead daily delivery and warehouse operations, focusing on measurable performance, cost control and client satisfaction.

The role requires strong leadership, KPI management and compliance with DOT/OSHA standards. You will develop the operations team, monitor performance, and work closely with clients and independent contractors to drive service excellence.

Qualifications

• Associate’s degree or equivalent combination of education and relevant experience.
• Minimum of three (3) years of leadership experience in logistics, delivery, transportation or warehouse operations.
• Demonstrated success managing performance metrics and improving operational KPIs.
• Strong analytical, organizational and problem-solving skills with high attention to detail.
• Proficiency in Microsoft Office applications, including advanced use of Microsoft Excel.
• Valid Driver’s License with acceptable driving record.

Responsibilities

• Lead, coach, and develop the Operations Manager and broader operations team to ensure effective execution of daily delivery operations.
• Own and manage operational KPIs including on-time delivery, completion rates, claims and damage ratios, cost per stop, labor utilization, safety metrics and customer satisfaction scores.
• Analyze weekly and monthly performance reports to identify trends, gaps and improvement opportunities; implement corrective action plans with measurable results.
• Oversee routing, dispatch, scheduling, loading, staging and inventory processes to ensure operational accuracy, efficiency and cost control.
• Manage the full claims lifecycle, including investigation, documentation, chargebacks, reporting and implementation of damage prevention initiatives.
• Serve as a primary escalation point for client and customer concerns, ensuring timely resolution and professional communication.

Skills

Leadership

Analytical thinking

Problem solving

Attention to detail

Communication

Education

Associate’s degree or equivalent

Tools

Microsoft Excel

Microsoft Office

Job description

PTG Logistics, LLC. is seeking an Operations Manager to lead daily delivery and warehouse operations, focusing on measurable performance, cost control and client satisfaction.

The role requires strong leadership, KPI management and compliance with DOT/OSHA standards. You will develop the operations team, monitor performance, and work closely with clients and independent contractors to drive service excellence.