Logistics Operations Lead (Last-Mile & QA)

SwiftX; Dallas (TX); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Monthly bonus

PTO

Paid sick leave

Paid holidays

401K matching

Medical insurance

Dental & Vision insurance

Job summary

SwiftX in Dallas, Texas seeks an Operations Supervisor to oversee daily last‑mile activities, dispatch parcels, and assign tasks to DSPs while ensuring compliance with company standards. You will help design processes to improve efficiency and service delivery.

You will monitor performance, drive continuous improvement, recruit DSPs, onboard new hires, and develop training to raise service quality. The role requires leadership, resilience under pressure, and coordination with internal teams and

Qualifications

• Bachelor's degree or equivalent required.
• Strong leadership, analytical and decision-making skills.
• Ability to perform under pressure in fast-paced environments.

Responsibilities

• Assist daily operations including dispatch parcels and assign tasks to DSPs.
• Monitor performance and drive continuous improvement.
• Develop and enforce quality assurance protocols.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Support fleet operations and task distribution.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.
• Perform additional tasks as directed by supervisors.

Skills

Leadership

Analytical skills

Decision making

Under pressure

Education

Bachelor's degree or equivalent

Job description

SwiftX in Dallas, Texas seeks an Operations Supervisor to oversee daily last‑mile activities, dispatch parcels, and assign tasks to DSPs while ensuring compliance with company standards. You will help design processes to improve efficiency and service delivery.

You will monitor performance, drive continuous improvement, recruit DSPs, onboard new hires, and develop training to raise service quality. The role requires leadership, resilience under pressure, and coordination with internal teams and