Logistics Operations Excellence Manager

Soni; Cherry Hill Township (NJ); On-site; USD 108,000 - 132,000; Full time

Job summary

Soni's client seeks an Operational Excellence Manager to lead logistics operations and customer satisfaction teams, driving service delivery, carrier performance, and profitability. You will streamline end-to-end supply chain processes and support strategic account growth in a fast-paced environment.

Collaborate with business development and pricing to optimize on-boarding, lane performance, and growth opportunities across portfolios, while mentoring staff and enhancing data-driven decision

Qualifications

• 5+ years in transportation, freight brokerage, 3PL, or supply chain management.
• Proven leadership in fast-paced logistics and customer-facing roles.
• Strong analytical, negotiation, and data-driven decision making.

Responsibilities

• Lead, mentor, and train account management and carrier operations staff.
• Streamline transaction management and service quality using data and tech.
• Collaborate with sales and pricing on onboarding, lane performance, and yield.
• Manage carrier capacity, relationships, and CAPA processes for disruptions.

Skills

Leadership

Analytical

Account management

Pricing strategies

Data analysis

Negotiation

Excel

Power BI

Tools

Power BI

SharePoint

Teams

Job description

Soni's client seeks an Operational Excellence Manager to lead logistics operations and customer satisfaction teams, driving service delivery, carrier performance, and profitability. You will streamline end-to-end supply chain processes and support strategic account growth in a fast-paced environment.

Collaborate with business development and pricing to optimize on-boarding, lane performance, and growth opportunities across portfolios, while mentoring staff and enhancing data-driven decision