Logistics Operations CSR: Customer Success & Dispatch

Langham Logistics Inc.; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Langham Logistics Inc. is seeking a Transportation Operations CSR responsible for managing customer shipments and ensuring pickup/delivery are executed as required. You will communicate shipment status daily and address challenges with dispatch to meet customer expectations.

The role requires CSR experience in logistics, strong analytical and communication skills, and the ability to work with multiple teams. Office-based position with potential for varied hours in a fast-paced environment.

Qualifications

• CSR experience in logistics, supply chain or transportation.
• Analytical, problem solving and decision-making abilities.
• Strong verbal and written communication; able to interact with diverse stakeholders.
• Negotiation and influence skills.
• Team player with initiative and ability to work with little supervision.
• Attention to detail and accuracy; proficient with MS Word, Excel and PowerPoint.

Responsibilities

• Ensure shipments align with pickup/delivery expectations.
• Maintain shipment data in Transportation System Management DB.
• Inform customers of transportation issues including delays.
• Respond to inquiries and resolve complaints promptly.
• Assist with quarterly business reviews and site visits.
• Collaborate with Project Management to onboard new clients.
• Foster positive customer relationships to support renewals/sales.
• Represent Langham positively to customers.

Skills

CSR experience in logistics

Analytical/problem solving

Verbal and written communication

Negotiation and influence

Team player

Education

HS diploma

Post-secondary education preferred

Tools

Microsoft Word

Excel

PowerPoint

Job description

Langham Logistics Inc. is seeking a Transportation Operations CSR responsible for managing customer shipments and ensuring pickup/delivery are executed as required. You will communicate shipment status daily and address challenges with dispatch to meet customer expectations.

The role requires CSR experience in logistics, strong analytical and communication skills, and the ability to work with multiple teams. Office-based position with potential for varied hours in a fast-paced environment.