Logistics Manager

Otterbase, Inc.; Lancaster (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

Otterbase, Inc. is seeking a Dispatch & Logistics Manager to lead a centralized operations support team onsite in Lancaster, OH. You will oversee daily routing, scheduling, and movement of field personnel and equipment across divisions, balancing hands-on work (70–80%) with process improvement and technology integration.

You’ll build scalable processes, train staff, and evaluate logistics tech—driving efficiency, reliability, and service levels across multiple locations.

Qualifications

• Proven experience leading and developing teams in fast-paced, time-sensitive environments.
• Experience improving workflows, establishing repeatable processes, and driving technology adoption.
• Background in dispatch, fleet operations, field services, or high-density, multi-stop routing.
• Strong technical curiosity with ability to leverage fleet software, routing platforms, or telematics systems.
• Excellent communications, problem-solving, and organizational skills with a service-oriented approach.

Responsibilities

• Lead, develop, and set clear operational priorities for a centralized dispatch team.
• Oversee real-time routing, scheduling, and asset deployment, adapting to disruptions.
• Build scalable, documented processes and training programs for consistent execution.
• Evaluate and implement logistics technology to optimize resource use.
• Analyze data and KPIs to identify bottlenecks and drive improvement with regional leadership.

Skills

Team leadership

Process improvement

Technology adoption

Dispatch

Fleet operations

Field services

Multi-stop routing

Samsara

Telematics systems

Communication

Problem-solving

Organizational skills

Customer service mindset

Education

Tools

Samsara

Fleet management software

Job description

A growing multi-unit service provider is seeking a Dispatch & Logistics Manager to lead a centralized operational support team. This onsite leadership role oversees the daily routing, scheduling, and movement of field personnel and equipment across multiple divisions. The position balances hands-on day-to-day execution (70-80%) with continuous process improvement, workflow standardization, and the integration of modern logistics technology.

Responsibilities/skills:

• Lead, develop, and set clear operational priorities for a centralized dispatch team managing high-volume, multi-stop service routes.
• Oversee real-time routing, scheduling, and asset deployment, responding dynamically to schedule disruptions and preparing for upcoming field demand.
• Build scalable, documented processes and training programs to ensure consistent operational execution across all service locations.
• Help evaluate and implement logistics technology-including automation, AI-driven routing tools, and internal systems-to optimize resource utilization.
• Analyze operational data and KPIs to identify service bottlenecks, track performance metrics, and collaborate closely with regional field leadership.

Qualifications:

• Proven track record of leading and developing teams in a fast-paced, time-sensitive operational environment.
• Demonstrated experience improving workflows, establishing repeatable processes, and driving technology adoption.
• Background in dispatch, fleet operations, field services, or high-density, multi-stop routing preferred.
• Strong technical curiosity with the aptitude to leverage fleet software, routing platforms, or telematics systems (e.g., Samsara or similar).
• Exceptional communication, problem-solving, and organizational skills with a service-oriented approach to supporting field personnel.