Logistics Manager

PRIORITY WASTE RESOURCES LLC; Auburn Hills (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Priority Waste Resources LLC in Auburn Hills, MI is seeking a Logistics Manager to lead a team of drivers and coordinate daily waste collection operations. You will liaise between drivers, customers, and internal teams, ensuring real-time support, route performance, and continuous improvements to enhance both driver and customer experiences.

The role requires 2+ years in logistics with supervisory experience, strong knowledge of routing and fleet operations, and proficiency in MS Office and

Qualifications

• 2+ years in logistics or related field; supervisory experience required.
• Strong routing, dispatch, and fleet knowledge.
• Proven leadership and communication skills.
• Able to problem-solve and perform in a fast-paced environment.
• Proficiency with Microsoft Office and logistics systems.
• Customer-focused with strong organizational abilities.

Responsibilities

• Supervise and support a team of drivers, including daily oversight, coaching, and performance management.
• Assign and adjust routes and carrier responsibilities to ensure efficient service delivery.
• Provide real-time support to drivers throughout their routes, resolving service, safety, and equipment issues.
• Serve as the escalation point for customer concerns, ensuring timely resolution.
• Communicate with drivers and internal teams via phone, Microsoft Teams chat, and video.
• Track, trace, and update the status of daily waste removal routes using internal systems.

Skills

Routing & dispatch

Fleet operations

Leadership & coaching

Problem solving

Office & logistics software

Customer service

Job description

Job Details

Job Location: Brown Rd New - Auburn Hills, MI 48326

Company Summary

Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others. Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.

Job Purpose

As a Logistics Manager based out of Auburn Hills, MI, you will lead a team of drivers while coordinating daily logistics operations to ensure safe, efficient, and high-quality waste collection services. Acting as a liaison between drivers, customers, and internal teams, you will provide real-time support, oversee route performance, and drive continuous improvements to enhance both the driver and customer experience.

Duties and Responsibilities

• Supervise and support a team of drivers, including daily oversight, coaching, and performance management
• Assign and adjust routes and carrier responsibilities to ensure efficient service delivery
• Provide real-time support to drivers throughout their routes, resolving service, safety, and equipment issues
• Serve as the escalation point for customer concerns, ensuring timely and effective resolution
• Communicate with drivers and internal teams via phone, Microsoft Teams chat, and video
• Collaborate with logistics, customer service, and quality teams to drive service excellence
• Track, trace, and update the status of daily waste removal routes using internal systems
• Monitor route performance and identify opportunities for efficiency improvements and cost savings
• Ensure compliance with company policies, safety standards, and regulatory requirements
• Assist with onboarding and training of new drivers and provide ongoing coaching
• Participate in continuous improvement initiatives and implement operational enhancements
• Monitor waste storage areas, documentation, equipment, and procedures from the Auburn Hills yard.

Qualifications

• 2+ years of experience in logistics, transportation, or a related field; supervisory experience required
• Strong knowledge of routing, dispatch, and fleet operations
• Proven leadership, communication, and team development skills
• Ability to problem-solve, prioritize, and operate effectively in a fast-paced environment
• Proficiency with Microsoft Office and logistics/route management systems
• Customer-focused with strong organizational and time management abilities

At Priority Waste, there are fundamental qualities that we look for in all our employees:

• People who excel in a collaborative environment (team players)
• A willingness to do whatever the situation calls for
• An excitement to be part of a growing organization
• A genuine understanding that the quality of your work has a direct impact on the company’s success