Logistics & Licensing Fulfillment Specialist

BlueCat; United States; Remote; USD 42,000 - 55,000; Full time

Benefits offered by this job

Professional Development Budget

Dedicated Wellness Days and Wellness -

Lifestyle Spending Account

Employee Recognition Program

Job summary

BlueCat is hiring a Fulfillment Specialist to support day-to-day post-order fulfillment, ensuring hardware shipments and software license deliveries are scheduled, tracked, and confirmed accurately and on time.

The role collaborates with Order Management, Finance, Warehouse, and Operations to keep orders moving and records precise, while handling routine tasks and escalating complex issues as needed to grow within the fulfillment function.

Qualifications

• 0 to 2 years of experience in fulfillment, logistics, supply chain, customer service, or operations (internships and relevant coursework considered)
• Familiarity with ERP or order management systems preferred; willingness to learn is essential. Exposure to software licensing or entitlement management is a plus
• Strong attention to detail and accuracy in data entry and documentation
• Good organizational and problem-solving skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Clear and professional written and verbal communication skills
• Proficiency with Excel or similar tools preferred
• Associate’s or bachelor’s degree required

Responsibilities

• Support post-order fulfillment of hardware and software, including shipment scheduling, carrier coordination, tracking, and delivery confirmation for physical orders
• Process and deliver software license orders, including generating and sending license keys or entitlements and confirming customer receipt
• Execute hardware shipments and license deliveries accurately and on time in line with service level expectations
• Identify and troubleshoot routine fulfillment issues such as shipment discrepancies, delays, inventory holds, and license delivery or entitlement errors, and elevate complex issues to senior team members
• Track and report on fulfillment metrics such as on-time shipment, backlog, and exceptions, and flag trends or concerns
• Coordinate with Order Management, Finance, Warehouse, and Operations to keep shipment activity aligned with billing, inventory records, and customer commitments
• Enter and maintain accurate shipment, license, and fulfillment data in company systems
• Assist with audit and compliance requests by gathering inventory movement, shipping, and license delivery documentation
• Follow established procedures and suggest improvements to processes you work with daily
• Participate in training and learn from senior team members to build fulfillment and systems expertise

Skills

Attention to detail

Multi-tasking

Communication

Data entry

ERP/order management

Excel or similar tools

Education

Associate/Bachelor’s degree

Tools

Excel

Job description

BlueCat is hiring a Fulfillment Specialist to support day-to-day post-order fulfillment, ensuring hardware shipments and software license deliveries are scheduled, tracked, and confirmed accurately and on time.

The role collaborates with Order Management, Finance, Warehouse, and Operations to keep orders moving and records precise, while handling routine tasks and escalating complex issues as needed to grow within the fulfillment function.