Logistics IT Lead - WMS/TMS & ERP Solutions

Kuehne+Nagel; Memphis (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Kuehne+Nagel is seeking an IT Local Super User to support Contract Logistics operations, ensuring effective use and continuous improvement of warehouse and logistics systems. You will serve as the site-level expert for WMS, TMS, KN Login, and Oracle WMS Cloud (LogFire, Infor LN).

This role focuses on first-level support, issue analysis, SOPs, training, upgrades, data integrity, and collaboration with regional IS teams. Work schedule Monday–Friday, 2:00 PM to 10:00 PM in Memphis.

Qualifications

• 2+ years in Contract Logistics, 3PL, distribution, or related field with leadership experience preferred.
• Strong knowledge of WMS, ERP, MHE and related technologies.
• Advanced proficiency with Microsoft Office; experience with Access.
• Experience supporting system implementations, configurations, onboarding, EDI mapping and testing.
• Experience developing SOPs and end-user training.
• Strong communication, analytical and organizational skills; able to manage multiple priorities.

Responsibilities

• Provide first-level support for warehouse, transportation, and logistics systems as the primary site contact.
• Analyze and troubleshoot system issues, coordinating with regional teams for timely resolution.
• Maintain open issue logs, track progress and drive issues to completion.
• Conduct system/process audits to ensure SOP compliance and proper system use.
• Support software upgrades, testing, and release implementations with IS teams.
• Monitor data accuracy and integrity for high-quality system performance and reporting.
• Deliver user training and guidance to promote a positive user experience and process improvements.

Skills

WMS

ERP systems

MHE

Office Suite

Access

SOPs

Training materials

EDI mapping

Project coordination

Analytical skills

Job description

Kuehne+Nagel is seeking an IT Local Super User to support Contract Logistics operations, ensuring effective use and continuous improvement of warehouse and logistics systems. You will serve as the site-level expert for WMS, TMS, KN Login, and Oracle WMS Cloud (LogFire, Infor LN).

This role focuses on first-level support, issue analysis, SOPs, training, upgrades, data integrity, and collaboration with regional IS teams. Work schedule Monday–Friday, 2:00 PM to 10:00 PM in Memphis.