Logistics IT Specialist

Kuehne+Nagel; Memphis (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Kuehne+Nagel is seeking an IT Local Super User to support Contract Logistics operations, ensuring effective use and continuous improvement of warehouse and logistics systems. You will serve as the site-level expert for WMS, TMS, KN Login, and Oracle WMS Cloud (LogFire, Infor LN).

This role focuses on first-level support, issue analysis, SOPs, training, upgrades, data integrity, and collaboration with regional IS teams. Work schedule Monday–Friday, 2:00 PM to 10:00 PM in Memphis.

Qualifications

• 2+ years in Contract Logistics, 3PL, distribution, or related field with leadership experience preferred.
• Strong knowledge of WMS, ERP, MHE and related technologies.
• Advanced proficiency with Microsoft Office; experience with Access.
• Experience supporting system implementations, configurations, onboarding, EDI mapping and testing.
• Experience developing SOPs and end-user training.
• Strong communication, analytical and organizational skills; able to manage multiple priorities.

Responsibilities

• Provide first-level support for warehouse, transportation, and logistics systems as the primary site contact.
• Analyze and troubleshoot system issues, coordinating with regional teams for timely resolution.
• Maintain open issue logs, track progress and drive issues to completion.
• Conduct system/process audits to ensure SOP compliance and proper system use.
• Support software upgrades, testing, and release implementations with IS teams.
• Monitor data accuracy and integrity for high-quality system performance and reporting.
• Deliver user training and guidance to promote a positive user experience and process improvements.

Skills

WMS

ERP systems

MHE

Office Suite

Access

SOPs

Training materials

EDI mapping

Project coordination

Analytical skills

Job description

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

The IT Local Super User plays a critical role in supporting business operations by ensuring the effective use, maintenance, and continuous improvement of warehouse and logistics technology systems. This position is responsible for supporting assigned business projects, driving process enhancements, and ensuring compliance with company policies, procedures, and system standards.

We are seeking a motivated and technology-focused IT Local Super User to join our team. This position works Monday through Friday, 2:00 PM to 10:00 PM.

In this role, you will serve as the primary site-level expert for Contract Logistics information systems, including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), KN Login, and other business applications. The ERP platform utilized is Oracle WMS Cloud, including LogFire and Infor LN solutions.

How you create impact

• Provide first-level support for warehouse management, transportation, and logistics systems, serving as the primary point of contact for users.
• Analyze and troubleshoot system issues, coordinating with national, regional, and cross-functional teams to ensure timely resolution.
• Maintain and monitor open issue logs, tracking progress and driving issues through to completion.
• Conduct system and process audits to ensure compliance with Standard Operating Procedures (SOPs) and proper system utilization.
• Support software upgrades, testing, and release implementations in partnership with regional Information Systems teams.
• Monitor data accuracy and integrity to ensure high-quality system performance and reporting.
• Deliver user training, support, and guidance while promoting a positive user experience and continuous process improvement.

What we would like you to bring

• 2+ years of experience in Contract Logistics, 3PL, distribution, warehouse, or healthcare/medical device environments, with 2+ years of leadership or supervisory experience preferred.
• Strong understanding of logistics, supply chain, warehouse operations, and supporting technologies, including WMS, ERP systems, warehouse equipment, and material handling equipment (MHE).
• Advanced proficiency with Microsoft Office applications, including experience with database tools such as Microsoft Access.
• Ability to serve as a project resource by supporting system implementations, configurations, customer onboarding, EDI mapping, and solution testing activities.
• Experience developing SOPs, work instructions, training materials, and delivering SME and end‑user training.
• Strong analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced, high-volume environment.
• Excellent verbal and written communication skills, with the ability to coach, mentor, and collaborate effectively with cross‑functional teams and customers.

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer great compensation and medical/dental benefits packages, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e‑mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.